Public Tickets
Ricardo Filipe Marques
Theme blankClosed
PrestaShop 1.7 Technical Issues
Updated November 9, 2022 at 9:00am
2
Most recent comment from Andrea Bocelli:HiWe answered you in your other ticketThanks
Emmecubo
TagClosed
PrestaShop 1.7 Technical Issues
Updated November 1, 2022 at 11:57am
4
Most recent comment from Andrea Bocelli:HiYou go to the module and check if the tags are selected, your products have any products with that tag.Thanks
Alicia
Theme SettingsClosed
PrestaShop 1.7 Technical Issues
Updated October 30, 2022 at 12:34pm
2
Most recent comment from Andrea Bocelli:HiTheme elmentor and pagebuilder are separate from each other, you can refer to and see description under each theme to see if it is developed using elemntor or pagebuilder module.Thanks
Maria Manuella
ERROR WHILE USING THEMEClosed
PrestaShop 1.7 Technical Issues
Updated October 26, 2022 at 2:48pm
2
Most recent comment from Andrea Bocelli:HiYou turn off debug_mode and flash the page againThanks
Maria Manuella
USE THEMES PRESTASHOP 1.7Closed
PrestaShop 1.7 Technical Issues
Updated October 26, 2022 at 2:47pm
4
Most recent comment from Andrea Bocelli:HiYou can disable it to check, if not our module, when installing the theme, it will affect the existing module of the theme.Thanks
Norberto
Demo installClosed
PrestaShop 1.7 Technical Issues
Updated October 20, 2022 at 3:23pm
2
Most recent comment from Andrea Bocelli:HiYou go to the manager importer and import the content for your siteThanks
andrea
logo in HPClosed
PrestaShop 8.x Technical Issues
Updated October 18, 2022 at 1:13pm
2
Most recent comment from Andrea Bocelli:HiYou go to Design -> theme & logo to change your site logoThanks
Hugh
Require full documentationClosed
PrestaShop 1.7 Technical Issues
Updated October 13, 2022 at 12:01pm
2
Most recent comment from Andrea Bocelli:HiYou can see the documentation instructions in the file you downloadThat's our theme installation guide, but for prestashop you can find it in prestashop support.Thanks
Damien
errors at theme installationClosed
PrestaShop 1.7 Technical Issues
Updated October 12, 2022 at 1:31pm
2
Most recent comment from Andrea Bocelli:Hi1. Theme has only 1 header, you can edit header in theme/name_theme/templates/_partials/header.tpl file2. Config color on the theme still works normally, you need to copy another color code instead ...
Hugh
Optimum image sizesClosed
PrestaShop 1.7 Technical Issues
Updated October 4, 2022 at 1:08pm
4
Most recent comment from Andrea Bocelli:HiIt changes according to the size you edit, as long as the image you upload has the same ratio so that when it converts the image is not messed up.Thanks
jonanv7
Vertical mega menu not workingClosed
PrestaShop 8.x Technical Issues
Updated September 28, 2022 at 2:52pm
10
Most recent comment from Andrea Bocelli:HiNo problem, have a nice dayThanks
SPYRIDON KATERIS
Wishlist is not working & Smart cache for Java script breaks shop.Closed
PrestaShop 1.7 Technical Issues
Updated September 21, 2022 at 2:37pm
25
Most recent comment from Andrea Bocelli:Sorry for the late reply as we were busy yesterdayYou can try turning it on, it's a prestashop feature, and you can customize it.Thanks
leo
DEMO DATA IS EMPTYClosed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:54pm
2
Most recent comment from Andrea Bocelli:HiWe're sorry for our late reply because we had 2 weekend days off.We answered you in another ticket of yours, you can check it again and send us your access information, we will add the content ...
leo
Where is the template.json？Closed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:53pm
2
Most recent comment from Andrea Bocelli:HiWe're sorry for our late reply because we had 2 weekend days off.We answered you in another ticket of yours, you can check it again and send us your access information, we will add the content ...
leo
DEMO DATA IS EMPTYClosed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:52pm
2
Most recent comment from Andrea Bocelli:Please provide us FTP credentials and Back Office access of your site.
We will handle the problem to help you.