Comments jonanv7 started the conversationSeptember 26, 2022 at 9:51amHello,We have a theme of yours installed on our website, and the vertical mega menu is causing problems. It does not show all the subcategories in the side dropdown. The example is with the Scales category: https://maquetasagricolas.com/1099-escalas has 8 subcategories with active products and the vertical mega menu only shows 6. Can you tell me why it fails? Thank you 251Andrea repliedSeptember 26, 2022 at 1:43pmHiThe vertical menu shows the menu you set up in the module, not your categoryThanksBest Regards, Andrea - FieldThemes Support Teamjonanv7 repliedSeptember 26, 2022 at 1:48pmI know. We have configured in the menu in such a way that we have selected several product categories. The problem comes when displaying the subcategories in each selected category, which does not show all the active subcategories for each category. 251Andrea repliedSeptember 26, 2022 at 1:56pmHiYou check if your category is disabled or not, the module still displays your other categories normallyThanksBest Regards, Andrea - FieldThemes Support Teamjonanv7 repliedSeptember 26, 2022 at 2:13pmWe have verified this and it still fails. We have created new subcategories and the same 251Andrea repliedSeptember 27, 2022 at 12:21pmPlease provide us FTP credentials and Back Office access of your site. We will handle the problem to help you.Best Regards, Andrea - FieldThemes Support Team jonanv7 replied privately 251Andrea repliedSeptember 27, 2022 at 12:37pmHiDouble check your settings, your category has not been added to the vertical-menu. You should double check it before sending us feedbackhttps://prnt.sc/-ZLSfbVKRqCeThanksBest Regards, Andrea - FieldThemes Support Teamjonanv7 repliedSeptember 27, 2022 at 12:44pmSorry! It was just this nonsense! We had gone crazy and we couldn't find the solution. Thank you 251Andrea repliedSeptember 28, 2022 at 2:52pmHiNo problem, have a nice dayThanksBest Regards, Andrea - FieldThemes Support Team Sign in to reply ...
Hello,
We have a theme of yours installed on our website, and the vertical mega menu is causing problems.
It does not show all the subcategories in the side dropdown.
The example is with the Scales category: https://maquetasagricolas.com/1099-escalas has 8 subcategories with active products and the vertical mega menu only shows 6.
Can you tell me why it fails?
Thank you
Hi
The vertical menu shows the menu you set up in the module, not your category
Thanks
Best Regards,
Andrea - FieldThemes Support Team
I know. We have configured in the menu in such a way that we have selected several product categories.
The problem comes when displaying the subcategories in each selected category, which does not show all the active subcategories for each category.
Hi
You check if your category is disabled or not, the module still displays your other categories normally
Thanks
Best Regards,
Andrea - FieldThemes Support Team
We have verified this and it still fails. We have created new subcategories and the same
Please provide us FTP credentials and Back Office access of your site.
We will handle the problem to help you.
Best Regards,
Andrea - FieldThemes Support Team
Hi
Double check your settings, your category has not been added to the vertical-menu. You should double check it before sending us feedback
https://prnt.sc/-ZLSfbVKRqCe
Thanks
Best Regards,
Andrea - FieldThemes Support Team
Sorry! It was just this nonsense!
We had gone crazy and we couldn't find the solution.
Thank you
Hi
No problem, have a nice day
Thanks
Best Regards,
Andrea - FieldThemes Support Team