Public Tickets
Jackie Lopez
Color Product MouseoverClosed
Prestashop 1.6 Technical Issues
Updated December 7, 2022 at 3:26am
2
Most recent comment from Andrea Bocelli:Please provide us FTP credentials and Back Office access of your site.
We will handle the problem to help you.
andrea
logo in HPClosed
Prestashop 1.6 Technical Issues
Updated October 18, 2022 at 1:13pm
2
Most recent comment from Andrea Bocelli:HiYou go to Design -> theme & logo to change your site logoThanks
jonanv7
Vertical mega menu not workingClosed
Prestashop 1.6 Technical Issues
Updated September 28, 2022 at 2:52pm
10
Most recent comment from Andrea Bocelli:HiNo problem, have a nice dayThanks
Dvir
I've bought the Kora theme, but im getting error in Front pafgeClosed
Prestashop 1.6 Technical Issues
Updated May 19, 2022 at 1:59am
4
Most recent comment from Andrea Bocelli:HiExcuse me, can you send us backoffice? Your page is live and we are not seeing the error as you reported.Thanks
Stavros
no add to wishlist in product pageClosed
Prestashop 1.6 Technical Issues
Updated March 8, 2022 at 2:04am
8
Most recent comment from Andrea Bocelli:You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good revi ...
Carlos
Linking Megamenu topbarClosed
Prestashop 1.6 Technical Issues
Updated December 22, 2021 at 2:22am
8
Most recent comment from Andrea Bocelli:HiIt seems that your menu is showing the correct link, I have checked other menus and it is on the correct link you sethttps://prnt.sc/23y7bnhThanks
Dawid
Newyork themeClosed
Prestashop 1.6 Technical Issues
Updated February 6, 2020 at 1:15am
2
Most recent comment from Criss:Hi Dawid Sorry for bothering but could you send me a purchase code?Want to remove it? and use another one instead? I will guide you to do that.
Ulysses
MegaMenu Carina - Please fill all the required fields at least in Español (Spanish).Closed
Prestashop 1.6 Technical Issues
Updated December 23, 2019 at 2:47am
6
Most recent comment from Criss:Hi deni We're sorry for our late reply because we had 2 weekend days off.What attachment do you want to ask about in this ticket? If you would like to contact please create a new ticket, we wil ...
Mohamed
Can't install themeClosed
Prestashop 1.6 Technical Issues
Updated December 16, 2019 at 3:20am
2
Most recent comment from Criss:Hi Mohamed We're sorry for our late reply because we had 2 weekend days off.
You seem to be confused about using a theme for software. Our theme is for Prestashop e-commerce and not for Wordpre ...
Necat ATAY
Site AçılmıyorClosed
Prestashop 1.6 Technical Issues
Updated June 28, 2019 at 6:37am
5
Most recent comment from Criss:Hi Necat ATAYThanks for your review.
Very happy to help you.
Luciano
does not appear Field Static Footer, Field StaticblockClosed
Prestashop 1.6 Technical Issues
Updated June 25, 2019 at 4:01am
15
Most recent comment from Criss:Hi LucianoYou should try to restore the backup before updating to the current version. Before that, you should back up the database to avoid unexpected errors.Actually we couldn't find that erro ...
ODDRAT huerta
Efectos de la plantilla New YorkClosed
Prestashop 1.6 Technical Issues
Updated June 17, 2019 at 2:21am
2
Most recent comment from Criss:Hi ODDRAT1: I can guide you to change them.2: Our modules have Sub title for you to change.https://prnt.sc/o2py563: You can add information about it, such as images, links, name_theme.
Carlos Zea
the theme did not installed the mega menuClosed
Prestashop 1.6 Technical Issues
Updated June 14, 2019 at 9:55am
2
Most recent comment from Criss:Hi CarlosThat theme may have been corrupted, you can install another homepage in that topic.
smythsys
New York Theme errorsClosed
Prestashop 1.6 Technical Issues
Updated June 10, 2019 at 7:18am
8
Most recent comment from Criss:Hi smythsysWe're sorry for our late reply because we had 2 weekend days off.Your problem has been resolved. https://prnt.sc/nzt6moYou can change the background image, title, description in Mana ...
Tim Joy
Wishlist and Add to cart Text errorClosed
Prestashop 1.6 Technical Issues
Updated May 17, 2019 at 2:46am
5
Most recent comment from Andrea Bocelli:Hi Tim Joy,We do not understand your menu issue.Please describe them with pictures.