Public Tickets
Aitor
Video in newyork theme headerClosed
Prestashop 1.6 Technical Issues
Updated September 14, 2018 at 1:31am
8
Most recent comment from Criss:Hi Aitor ,
The slideshow module only adds image files, so you can not add any other files.If you want to upload videos, you can only create your own html to show them but not to slideshows.
Rachel Snyder
installationClosed
Prestashop 1.6 Technical Issues
Updated September 5, 2018 at 1:36am
2
Most recent comment from Criss:Hi Rachel Snyder,Let us know what is the name of the .zip file that you use to upload?Also make sure your php.ini server config has achieved the theme installation requirements.
Aitor Aguado
Issue with a megamenu module in Fami - Organic Fresh Fruits Responsive Prestashop 1.7 ThemeClosed
Prestashop 1.7 Technical Issues
Updated September 2, 2018 at 2:12pm
4
Most recent comment from Martin FieldThemes:Hi Aitor,You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good rev ...
David
Layout of items on screenClosed
Pre Sale Questions
Updated August 21, 2018 at 2:38am
2
Most recent comment from Criss:Hi David ,Everything you can use css to change.
Marcio
Change Image BackgroundClosed
Prestashop 1.6 Technical Issues
Updated August 20, 2018 at 6:35am
3
Most recent comment from Criss:Hi ,Sorry for the delay,Have you changed their image?
andrew reyes
uploading themeClosed
Prestashop 1.7 Technical Issues
Updated August 16, 2018 at 1:48am
2
Most recent comment from Criss:Hi andrew ,Make sure you have bought the right Wordpress theme.
Iulian
Field HTML BlockClosed
Prestashop 1.7 Technical Issues
Updated August 14, 2018 at 6:43am
4
Most recent comment from Criss:Hi Iulian ,Yes, Tks you so much.You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you ...
Iulian
Error 500Closed
Prestashop 1.7 Technical Issues
Updated August 13, 2018 at 1:40am
2
Most recent comment from Criss:Hi Iulian ,Yes, Thank you for fixing them.
Nubeado
ErrorClosed
Prestashop 1.7 Technical Issues
Updated August 8, 2018 at 10:16am
2
Most recent comment from Criss:Hi Nubeado ,We do not know yet, this feature of PS is not working and we have not used them yet.
Nubeado
Invalid version thme for PS 1.7Closed
Prestashop 1.7 Technical Issues
Updated August 8, 2018 at 8:33am
2
Most recent comment from Criss:Hi Nubeado ,Petshop has 2 versions for 1.6 and 1.7 so please use the correct file.http://prntscr.com/kg33x3http://prntscr.com/kg3445
Jerome
Smartblog Language LinksClosed
Prestashop 1.7 Technical Issues
Updated August 8, 2018 at 8:16am
8
Most recent comment from Criss:Hi Jerome ,Thank you for understanding us.
Intermedios Digital
DocumentationClosed
Prestashop 1.7 Technical Issues
Updated August 6, 2018 at 5:37am
11
Most recent comment from Criss:Hi diogoribeiro_ ,Sorry, PHP 7.2 is not fully compatible, please use PHP 7.1 or lower.
Eric Micali
Phoebe theme won't installClosed
Pre Sale Questions
Updated August 2, 2018 at 1:52am
6
Most recent comment from Martin FieldThemes:Hi Eric Micali,
Unfortunately, the "Mistaken Purchased" is not accepted in the Envato Refund Policy.
https://themeforest.net/page/customer_refund_policy
The theme is Prestashop absolutely.
Hopeful ...
Miguel Urquizo
problems showing the categoriesClosed
Prestashop 1.6 Technical Issues
Updated July 30, 2018 at 1:56am
2
Most recent comment from Criss:Hi Miguel ,Make sure you have created the subcategories.
Miguel Urquizo
Problem with image in sub-menuClosed
Prestashop 1.6 Technical Issues
Updated July 30, 2018 at 1:52am
2
Most recent comment from Criss:Hi Miguel ,
Please create more classes for them to make more reasonable popup.
http://prntscr.com/kckvqu
Please use them to create html containing img.
http://prntscr.com/kckw3d
Then use size to ...