Public Tickets
yeswetap
Menu behaviorClosed
PrestaShop 1.7 Technical Issues
Updated January 15, 2019 at 3:44am
4
Most recent comment from Criss:Hi yeswetap ,Yes, no problem.Have a nice day!
Felix
error installing theme bookshop theme3Closed
PrestaShop 1.7 Technical Issues
Updated January 15, 2019 at 3:44am
2
Most recent comment from Criss:Hi Felix ,Thank you very much for your feedback!
Please provide me FTP credentials and Back Office access of your site.
We will check it and help you asap!
claudez
problem with megamenuClosed
PrestaShop 1.7 Technical Issues
Updated January 10, 2019 at 10:25am
4
Most recent comment from Criss:Hi claudez ,No need to reduce the version of PHP, you can also use PHP 7.2 and fix it the way we guide.
Ernest
Read custom.css at the end of all stylesheetsClosed
PrestaShop 1.7 Technical Issues
Updated January 8, 2019 at 9:33am
2
Most recent comment from Criss:Hi Ernest ,Sorry,Please you open file:root/modules/fieldthemecustomizer/fieldthemecustomizer.phpfind: http://prntscr.com/m4di8sedit = 700.and find: http://prntscr.com/m4dimeedit = 702
Gonzalo
Modules does not appearClosed
PrestaShop 1.7 Technical Issues
Updated January 7, 2019 at 3:05am
9
Most recent comment from Criss:Hi Booktree ,Yes, Thank you so much!
Adam
Error 500 choosing "Manage Megamenu"Closed
PrestaShop 1.7 Technical Issues
Updated January 7, 2019 at 2:37am
15
Most recent comment from Criss:Hi De Brouwer,Thank you very much for your feedback!
Please provide me FTP credentials and Back Office access of your site.
We will check it and help you asap!
Toni fieraru
refundClosed
PrestaShop 1.7 Technical Issues
Updated January 7, 2019 at 2:01am
2
Most recent comment from Criss:Hi Toni ,With the errors, we can help you by sending us error problem information.We will help you fix and asap for you.If we do not perform support or fix errors for you then refund is valid.becaus ...
De Brouwer
newsletterClosed
PrestaShop 1.7 Technical Issues
Updated January 5, 2019 at 1:45am
4
Most recent comment from Criss:Hi De Brouwer,Yes, Have a nice day!
steven
no puedo instalar el tema newyorkClosed
PrestaShop 1.7 Technical Issues
Updated January 3, 2019 at 6:56am
6
Most recent comment from Criss:Hi steven ,Yes,Happy new year 2019!
Cynthia
Change some textClosed
PrestaShop 1.7 Technical Issues
Updated January 3, 2019 at 3:41am
2
Most recent comment from Criss:Hi Cynthia ,1, Check with the translation function of modules,2, Check with modules html customer.The modules to check for translation can be:ps_emailsubscription, ps_contactinfo
Szymon
DocumentationClosed
PrestaShop 1.7 Technical Issues
Updated December 29, 2018 at 3:42am
2
Most recent comment from Martin FieldThemes:Hi Szymon,You can open this file "ps-catalan-package-1.0documentationindex.html" inside the package that you downloaded from themeforest. Open it on your browser.Thank you!
Humberto Albarran
Slideshow in CMS PagesClosed
PrestaShop 1.7 Technical Issues
Updated December 27, 2018 at 2:01am
2
Most recent comment from Criss:Hi Humberto ,Sorry for this, we can't do it, but you can use them with their cms then put more js for them to work.
Cynthia
Slideshow don't show textClosed
PrestaShop 1.7 Technical Issues
Updated December 22, 2018 at 7:29pm
4
Most recent comment from Criss:Hi Cynthia ,You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good ...
yasir
version updateClosed
PrestaShop 8.x Technical Issues
Updated December 21, 2018 at 1:49am
2
Most recent comment from Criss:Hi yasir ,Sorry for the delay,Currently, the theme "Gym & Fitness - Health Club Responsive PrestaShop Theme" is not supported for 1.7 and we will soon have an update project if the user buy high the ...
rahul
technical support for install the themeClosed
PrestaShop 1.7 Technical Issues
Updated December 19, 2018 at 3:02am
2
Most recent comment from Criss:Hi rahul ,Can you tell us what theme you are installing and home?Also, what files do you use to install and what are your errors?We will try to help you install to better later.