Public Tickets
Aitor
Upgrade to Prestashop 1.7.2.5Closed
Prestashop 1.7 Technical Issues
Updated March 20, 2018 at 1:39am
2
Most recent comment from Criss:Hi Aitor ,You are using Ps 1.6.0.9 and you can only update to 1.6.1.18Because Ps 2, 1.6 and 1.7 are different structures.You can use the 1-click upgrade module to do that.note: back-up everything be ...
Antonio
Modify Superior phoneClosed
Prestashop 1.7 Technical Issues
Updated March 19, 2018 at 2:12am
9
Most recent comment from Criss:Hi Antonio ,Make sure the icon you choose is on the following list:Put them with fa fa-...https://fontawesome.com/v4.7.0/icons/
Dima
Delete bannersClosed
Prestashop 1.7 Technical Issues
Updated March 17, 2018 at 1:57am
8
Most recent comment from Criss:Hi Dima ,Yes, Let us know when you need us support.
Michael Gerwens
PS1.7 Theme Mina Home 3Closed
Prestashop 1.7 Technical Issues
Updated March 15, 2018 at 9:44am
2
Most recent comment from Criss:Hi Michael ,Please visit the following link:Root themes name_theme assets field-css bg_ft.jpgPlease replace the image with your photo with the same name as bg_ft.jpg
mehmet
Remove the buttons on the productClosed
Prestashop 1.6 Technical Issues
Updated March 15, 2018 at 9:31am
4
Most recent comment from Criss:Hi mehmet ,So please use css to hide them.
Marco
Problems with vertical megamenueClosed
Prestashop 1.7 Technical Issues
Updated March 14, 2018 at 9:53am
6
Most recent comment from Criss:Hi Marco ,Yes, Nothing ... have a nice day!
Leruth
TraductionClosed
Prestashop 1.7 Technical Issues
Updated March 14, 2018 at 4:20am
2
Most recent comment from Criss:Hi Leruth ,You are using PS 1.7.3.0Please open the following file and you will see a .zip file, copy to external directory is: translations,delete the old folder as fr-fr goAnd extract that .zip fil ...
Thomas Benedetti
Categories link wrongClosed
Prestashop 1.7 Technical Issues
Updated March 13, 2018 at 9:06am
6
Most recent comment from Criss:Hi Thomas ,If you have a photo or video with the above problem, they will help us fix it for you the fastest.
Nino Morrone
ElevateZoom doesn't work anymoreClosed
Prestashop 1.7 Technical Issues
Updated March 12, 2018 at 9:07am
6
Most recent comment from Criss:Hi Nino,Yes, thanks you.
mehmet
Field Vertical menu LanguageClosed
Prestashop 1.6 Technical Issues
Updated March 8, 2018 at 2:25am
3
Most recent comment from Criss:Hi mehmet Yes, have a nice day!
mehmet
Vertical MenuClosed
Prestashop 1.6 Technical Issues
Updated March 6, 2018 at 2:00am
2
Most recent comment from Criss:Hi mehmet ,Please you check video
juan bello
theme dont worlk in PS 1.7Closed
Prestashop 1.7 Technical Issues
Updated March 5, 2018 at 10:14am
4
Most recent comment from Criss:Hi juan Yes, Wish you soon complete the website for your own.
Margareta Hinterkeuser
Problem with switching images in gallery popupClosed
Prestashop 1.7 Technical Issues
Updated March 5, 2018 at 4:32am
6
Most recent comment from Criss:Hi Margareta ,Yes, Have a nice day
Patrick
Google Rich snippet / Structured dataClosed
Prestashop 1.7 Technical Issues
Updated March 3, 2018 at 4:29am
3
Most recent comment from Criss:Hi Patrick Yes, have a nice day!
Paul
picture sizes for themeClosed
Prestashop 1.7 Technical Issues
Updated March 3, 2018 at 2:21am
4
Most recent comment from Criss:Hi Paul ,
We also do not know very well,Because the product image will often take a large image and they will be cut and split into different sizes for the product.We do not have much experience wi ...