Okay
  Public Ticket #1646707
Documentation
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Comments

  • Intermedios Digital started the conversation
    July 18, 2018 at 8:19pm

    Hi, where do i found the documentation of the 1.7 version? All the documentation that you have is about the 1.6

  •  1,587
    Criss replied
    July 19, 2018 at 3:34am

    Hi Intermedios Digital,

    What theme are you using?

    Best Regards,
    Criss - FieldThemes

  • Intermedios Digital replied
    July 19, 2018 at 1:45pm

    Hi, i'm using the PetShop theme

  •  1,587
    Criss replied
    July 20, 2018 at 1:58am

    Hi Intermedios ,

    Sorry, that's our fault,

    What do you need help with, can we guide you?

    Best Regards,
    Criss - FieldThemes

  • diogoribeiro_ replied
    August 2, 2018 at 3:31pm

    Bump to this topic! 

    I have downloaded and installed the petshop_home7_theme_install.zip and i don't even know how to proceed as no 1.7 documentation is provided.

    Most of the menus that i find in the "FieldThemes Configure" don't work (like "Manage Megamenu") giving me this message:

    "

    Oops! An Error Occurred

    The server returned a "500 Internal Server Error".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

    "

    Additionally, turning debug mode with the theme selected leads me to this page. I don't know what else to do.

    Can you please help me ?

  •  1,587
    Criss replied
    August 3, 2018 at 1:39am

    Hi diogoribeiro_ ,

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  • diogoribeiro_ replied
    August 3, 2018 at 7:54am

    hi,

    It’s running on a local environment under xampp. Can that be the culprit ?

    Best Regards,

    Diogo Ribeiro

  •  1,587
    Criss replied
    August 4, 2018 at 1:40am

    Hi diogoribeiro_ ,

    I do not think so, let's debug the PS to test.

    Because we also build them on PHP 5.6 xampp

    Best Regards,
    Criss - FieldThemes

  • diogoribeiro_ replied
    August 5, 2018 at 10:53am

    Cool :)

    I do have php 7.2 though. 

    Where to start?


  •  256
    Martin replied
    August 6, 2018 at 3:54am

    Hi Diogoribeiro!

    Today Edna is offline for some reasons. He is not attend in office.

    He will comeback and help you on tomorrow.

    Please be patient!

    Thanks!

    Best Regards,
    Martin - FieldThemes

  •  1,587
    Criss replied
    August 6, 2018 at 5:37am

    Hi diogoribeiro_ ,

    Sorry, PHP 7.2 is not fully compatible, please use PHP 7.1 or lower.

    Best Regards,
    Criss - FieldThemes