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Public Tickets

Jaime New York Theme backgroundClosed PrestaShop 8.x Technical Issues   Updated August 3, 2017 at 3:09am   2 Most recent comment from Martin FieldThemes:Hi Jaime ,You can check in the config of the testimonial modules,Or you can go to the images folder of modules,Replace a photo with the same name as the background image. Ali Colorizing active megamenu linkClosed PrestaShop 8.x Technical Issues   Updated July 25, 2017 at 9:56am   4 Most recent comment from Martin FieldThemes:Hi Ali ,Thank you very much for your feedback! Please provide me FTP credentials and Back Office access of your site. We will check it and help you asap! PRIDER SamrtBlog button disapearedClosed PrestaShop 1.7 Technical Issues   Updated July 24, 2017 at 2:57am   12 Most recent comment from Criss:Hi PRIDER,We have tried to replace and install smartblog but everything nothing changed. This problem is over the difficulty with us.... Ed Martinez Cannot Configure New ProductsClosed PrestaShop 8.x Technical Issues   Updated July 24, 2017 at 2:51am   2 Most recent comment from Martin FieldThemes:Hi Ed Martinez,Thank you very much for your feedback! Please provide me FTP credentials and Back Office access of your site. We will check it and help you asap! Oleksandr osca theme to 1.7.1.2 sitemapClosed PrestaShop 1.7 Technical Issues   Updated July 24, 2017 at 1:35am   9 Most recent comment from Criss:Hi Frederic,Please follow steps :http://prntscr.com/fzezo4Thank you! Anthony Watson Theme wont installClosed PrestaShop 8.x Technical Issues   Updated July 22, 2017 at 2:03am   21 Most recent comment from Martin FieldThemes:Hi Anthony Watson,Yes, congratulations. Luciano Santana Issue with VelaClosed PrestaShop 8.x Technical Issues   Updated July 22, 2017 at 1:22am   4 Most recent comment from Martin FieldThemes:Hi Luciano Santana,Yes, If there is a problem, let us know. Marcin Vela Theme - Color option presetsClosed PrestaShop 8.x Technical Issues   Updated July 21, 2017 at 1:46am   2 Most recent comment from Martin FieldThemes:Hi Marcin ,You can disable them in admin> fieldthemes> themecustomizer> disable show paneltoolhttp://prntscr.com/fybpcb Yesid Problemas con tema tshirtClosed PrestaShop 8.x Technical Issues   Updated July 20, 2017 at 2:41am   9 Most recent comment from Martin FieldThemes:Hi Yesid ,We need your BO access, please provide them. Helen theme is not installingClosed PrestaShop 1.7 Technical Issues   Updated July 19, 2017 at 9:06am   2 Most recent comment from Criss:Hi Helen,We understand the problem you are having, Log in to the back office and follow these steps: Module -> Install Module -> Theme Customize -> Configure -> Refresh Tab. Wish success. Onam Castillo HChange in the header pageClosed PrestaShop 8.x Technical Issues   Updated July 19, 2017 at 3:08am   19 Most recent comment from Martin FieldThemes:Hi   Onam Castillo,Sorry,We need more information on your FTP access Daniel Thema NewyorkClosed PrestaShop 8.x Technical Issues   Updated July 19, 2017 at 1:31am   2 Most recent comment from Martin FieldThemes:Hi Daniel ,Thank you very much for your feedback! Please provide me FTP credentials and Back Office access of your site. We will check it and help you asap! Atomico Translate Fieldthemes ModuleClosed PrestaShop 8.x Technical Issues   Updated July 17, 2017 at 9:30am   2 Most recent comment from Martin FieldThemes:Hi Atomico , Congratulations on that success. Israel Hide some parts of IndexClosed PrestaShop 1.7 Technical Issues   Updated July 15, 2017 at 2:25am   2 Most recent comment from Martin FieldThemes:Hi Israel , You can edit them in code at: Root themes name_theme teamplate index.tplDelete {hook h="testimonials"}                          {if $page.page_name=='index' && isset( ... Israel PopUp NewsletterClosed PrestaShop 1.7 Technical Issues   Updated July 15, 2017 at 2:18am   2 Most recent comment from Martin FieldThemes:Hi Israel ,It's just a hidden part of the popup,You need to remove the modules completely so they disappear.