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  Public Ticket #1239917
Theme wont install
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Comments

  • Anthony Watson started the conversation
    July 13, 2017 at 4:02pm

    When I go to add Theme, I eventually get an error that says The connection was reset (The connection to the server was reset while the page was loading.) My website is http://www.store.geekfyt.com

  •  1,587
    Criss replied
    July 14, 2017 at 2:14am

    Hi Anthony Watson,

    Good morning!

    Thank you very much for your feedback!

    What theme did you purchar?

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Thanks!

    Best Regards,
    Criss - FieldThemes

  •   Anthony Watson replied privately
  •  256
    Martin replied
    July 15, 2017 at 2:00am

    Hi Anthony Watson,

    Your problem is:

    You bought the Sirius theme, but the theme is only compatible with 1.6,

    So you can not use the theme on the .17 version is,

    Please check again.

    Best Regards,
    Martin - FieldThemes

  • Anthony Watson replied
    July 18, 2017 at 1:46am

    I just installed 1.6.1.15. I'm getting the same error. This seems to be a forshadow of issue to come.. I would like a refund if you can't resolve tomorrow.


    Anthony

  •  1,587
    Criss replied
    July 18, 2017 at 2:13am

    Hello

    Good morning and good day!

    Thanks for very much your feedback.

    Now, we're checking it help you.

    Thank you for your patience!


    Best Regards,
    Criss - FieldThemes

  •  1,587
    Criss replied
    July 18, 2017 at 2:18am

    Hi Anthony Watson

    Sorry when we can't connect your FTP and back_office.

    http://prntscr.com/fwzdwk

    Please check again that!

    Best Regards,
    Criss - FieldThemes

  • Anthony Watson replied
    July 18, 2017 at 2:22am

    Sorry

    new password: Softphoton25

    Everything else is the same

  •  1,587
    Criss replied
    July 18, 2017 at 2:33am

    Hello Anthony,

    Before, we review and check it for you

    Please add your theme.

    http://prntscr.com/fwzhza

    Thanks!


    Best Regards,
    Criss - FieldThemes

  • Anthony Watson replied
    July 18, 2017 at 2:36pm

    I've tried.. Same issue.. Please fix or refund! I have uploaded theme into FTP Theme folder. As well as from a file.. It's not working.. Same error,  "The Connection Was Reset"

  •  1,587
    Criss replied
    July 19, 2017 at 1:52am

    Hello Anthony Watson,

    Now, we will install it help you.

    But let me know What theme do you want to install?

    < homepage1 or 2 or 3 or 4>

    Thank you!

    Best Regards,
    Criss - FieldThemes

  •  1,587
    Criss replied
    July 19, 2017 at 1:54am

    Please let us know as soon as you receive feedback from us

    Best Regards,
    Criss - FieldThemes

  • Anthony Watson replied
    July 19, 2017 at 6:43pm

    homepage 2

  •  1,587
    Criss replied
    July 20, 2017 at 1:29am

    Hi Anthony Watson,

    Good morning!

    http://prntscr.com/fxvcpy

    Please configure the Xampp space to at least 8M

    You can refer to the guide here:

    https://stackoverflow.com/questions/8366271/how-to-upload-import-a-mysql-phpmydadmin-database-of-more-than-2mb

    Thanks and have a nice day!

    Best Regards,
    Criss - FieldThemes

  • Anthony Watson replied
    July 20, 2017 at 6:11pm

    Tried to install theme again... No Success!!!! Your last message was "Please configure the Xampp space to at least 8M"

    Why isn't your software plug and play. This makes no since. I am not a programmer and have no Idea how to change Xampp Space.. The direction are difficult. I would prefer a refund

  • Anthony Watson replied
    July 20, 2017 at 11:37pm

    Figured it out. I was trying to install entire theme package and not just a single theme inside the zip... Thank you for your patient and help

  •  1,587
    Criss replied
    July 21, 2017 at 1:17am

    Hi Anthony Watson,

    Thanks for your feedback!

    We recommend that you should install only 1 theme because if you install too much it will cause data conflict and your site will not work well.

    Best wishes!

    Best Regards,
    Criss - FieldThemes

  • Anthony Watson replied
    July 21, 2017 at 5:13pm

    I installed Homepage 2 theme. For some reason it didnt load the Main (Big Picture gallery (Slider). Please instruct me on how to load I've reloaded theme twice and it is not there

  •  1,587
    Criss replied
    July 22, 2017 at 1:21am

    Hi

    Good morning and good day!

    Can you send me an screenshot about it?

    Thanks!

    Best Regards,
    Criss - FieldThemes

  • Anthony Watson replied
    July 22, 2017 at 1:51am

    Thanx but I figured it out.

    THanx

  •  256
    Martin replied
    July 22, 2017 at 2:03am

    Hi Anthony Watson,

    Yes, congratulations.

    Best Regards,
    Martin - FieldThemes