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Public Tickets

Paul Jones lorum ipsumClosed PrestaShop 1.7 Technical Issues   Updated September 5, 2017 at 10:02am   2 Most recent comment from Criss:Hi Paul ,You can translate them in modules or maybe we have not translated them yet,Please tell us your FTP & back-office information, we will help you fix them. Ali Furniture Smarty ErrorClosed PrestaShop 8.x Technical Issues   Updated September 5, 2017 at 9:51am   2 Most recent comment from Criss:Hi Ali ,Thank you very much for your feedback! Please provide me FTP credentials and Back Office access of your site. We will check it and help you asap! cesar martinez edit positions like LATEST NEWS, TestimonialsClosed PrestaShop 8.x Technical Issues   Updated September 5, 2017 at 9:33am   12 Most recent comment from Criss:Hi martinez ,Sorry for the delay, we have just finished a vacation. Thank you for your patience!You can remove the popupnewletter modules and they will completely disappear, if you want you can rese ... Sacha Create default shop and languagesClosed PrestaShop 8.x Technical Issues   Updated September 5, 2017 at 7:43am   27 Most recent comment from Criss:Hi Sacha ,Sorry for late reply, we just went through a long holiday and now we are back to work.Maybe while moving things,There was a bug that caused the elevatezoom.php file to crash.And we have re ... Dominique Alquier megamenuClosed PrestaShop 8.x Technical Issues   Updated August 31, 2017 at 9:11am   10 Most recent comment from PRIDER:Thanks it works well now !PR Javier I delete FIELDTHEMES menu AdminClosed PrestaShop 8.x Technical Issues   Updated August 30, 2017 at 4:02am   2 Most recent comment from Criss:Hi Javier ,Thank you very much for your feedback! Please provide me FTP credentials and Back Office access of your site. We will check it and help you asap! williams Install Gallery Module MalfunctionClosed PrestaShop 1.7 Technical Issues   Updated August 30, 2017 at 3:43am   2 Most recent comment from Criss:Hi williams ,sorry you,As you say, they are 3rd party modules,We do not know anything about them, so we can not help you. Kruglov Menu errorClosed PrestaShop 1.7 Technical Issues   Updated August 29, 2017 at 2:00am   6 Most recent comment from Criss:Hi Kruglov ,Yes, We will help you improve your website. Jairo Andres Moreno Update prestashopClosed PrestaShop 1.7 Technical Issues   Updated August 26, 2017 at 2:44am   2 Most recent comment from Criss:Hi Jairo Andres Moreno You need to update through PS modules as 1-click upgrade Note: backup before doing any operation. If you are using 1.7.2.0 then do not need to update the theme, If it is un ... ivano Vela theme modules not workingClosed PrestaShop 8.x Technical Issues   Updated August 23, 2017 at 1:38am   2 Most recent comment from Martin FieldThemes:Hi ivano ,1) Let us know what the problem is.2) Do you revise our code tags? Currently we are seeing the tags being changed. Please provide me FTP credentials and Back Office access of your site. ... Brice Testimonial extensionClosed Pre Sale Questions   Updated August 22, 2017 at 9:46am   5 Most recent comment from Martin FieldThemes:Hi Brice ,The testimonial module is we developed and they are available in the theme.Please provide ftp & back-office, we will help you fix that. Mart R How is the product rating system enabled/disabled?Closed PrestaShop 8.x Technical Issues   Updated August 16, 2017 at 2:27am   2 Most recent comment from Martin FieldThemes:Hi Mart ,You can search Prestashop's comment modules Andrea Sirius Megamenu problemClosed PrestaShop 8.x Technical Issues   Updated August 10, 2017 at 2:10am   4 Most recent comment from Martin FieldThemes:Hi Andrea,Sorry,Please you check again,We checked on chrome and firefox browsers:http://prntscr.com/g6lye3Use this to add categories.http://prntscr.com/g6lyvfIf the error appears as shown in the pict ... Cristian ​The arrows do not appear​Closed PrestaShop 8.x Technical Issues   Updated August 4, 2017 at 7:55am   7 Most recent comment from Martin FieldThemes:Hi Cristian ,Yes, thanks you so nuch. Jaime New York Theme backgroundClosed PrestaShop 8.x Technical Issues   Updated August 3, 2017 at 3:09am   2 Most recent comment from Martin FieldThemes:Hi Jaime ,You can check in the config of the testimonial modules,Or you can go to the images folder of modules,Replace a photo with the same name as the background image.