Public Tickets
tolga
Website load timeClosed
PrestaShop 8.x Technical Issues
Updated October 21, 2017 at 3:38am
2
Most recent comment from Criss:Hello tolga ,
You can use this link to check the speed site and you will see what you need to do to improve your speed
https://developers.google.com/speed/pagespeed/insights/?hl=viThanks!!
Danilo Baia
Slide showClosed
PrestaShop 8.x Technical Issues
Updated October 19, 2017 at 2:05am
10
Most recent comment from Martin FieldThemes:Hi Danilo Baia,You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a g ...
cyber_deept
error sending mail from contact formClosed
PrestaShop 8.x Technical Issues
Updated October 16, 2017 at 2:18am
2
Most recent comment from Criss:Hello,Really sorry!
It's of prestashop default. We don't have much experience with this problem
Please contact the PS developer for help.
Thank you!
Eugene
Tab Products Isotope IssueClosed
PrestaShop 8.x Technical Issues
Updated October 12, 2017 at 3:14am
2
Most recent comment from Criss:Hello,Good morning!Sorry Eugene! Because this is impossibleThanks!!
Daniel
Food theme ( quickstart does not work )Closed
PrestaShop 8.x Technical Issues
Updated October 10, 2017 at 8:58am
6
Most recent comment from Criss:Can you send me an screenshot about it?
Leroy Bastiaanse
Product CateClosed
PrestaShop 8.x Technical Issues
Updated September 18, 2017 at 1:56am
2
Most recent comment from Criss:Hi Leroy Bastiaanse,Productcate modules are only available on the product details page,Would you like to drop them?http://prntscr.com/gmf9izFind where in the picture, Remove the productcate modules f ...
Néstor Alfonso
Icon What AppClosed
PrestaShop 8.x Technical Issues
Updated September 15, 2017 at 3:53am
2
Most recent comment from Criss:Hello,Can you send me an screenshot about it?
Andreas
Sticky menu mobileClosed
PrestaShop 8.x Technical Issues
Updated September 6, 2017 at 1:33am
4
Most recent comment from Criss:Hi Andreas ,Yes, We are checking with them. Currently, they still encounter some problems. So we still need to re-test before applying the theme later. wish you sympathize.
Ali
Furniture Smarty ErrorClosed
PrestaShop 8.x Technical Issues
Updated September 5, 2017 at 9:51am
2
Most recent comment from Criss:Hi Ali ,Thank you very much for your feedback!
Please provide me FTP credentials and Back Office access of your site.
We will check it and help you asap!
cesar martinez
edit positions like LATEST NEWS, TestimonialsClosed
PrestaShop 8.x Technical Issues
Updated September 5, 2017 at 9:33am
12
Most recent comment from Criss:Hi martinez ,Sorry for the delay, we have just finished a vacation. Thank you for your patience!You can remove the popupnewletter modules and they will completely disappear, if you want you can rese ...
Sacha
Create default shop and languagesClosed
PrestaShop 8.x Technical Issues
Updated September 5, 2017 at 7:43am
27
Most recent comment from Criss:Hi Sacha ,Sorry for late reply, we just went through a long holiday and now we are back to work.Maybe while moving things,There was a bug that caused the elevatezoom.php file to crash.And we have re ...
Dominique Alquier
megamenuClosed
PrestaShop 8.x Technical Issues
Updated August 31, 2017 at 9:11am
10
Most recent comment from PRIDER:Thanks it works well now !PR
Javier
I delete FIELDTHEMES menu AdminClosed
PrestaShop 8.x Technical Issues
Updated August 30, 2017 at 4:02am
2
Most recent comment from Criss:Hi Javier ,Thank you very much for your feedback!
Please provide me FTP credentials and Back Office access of your site.
We will check it and help you asap!
ivano
Vela theme modules not workingClosed
PrestaShop 8.x Technical Issues
Updated August 23, 2017 at 1:38am
2
Most recent comment from Martin FieldThemes:Hi ivano ,1) Let us know what the problem is.2) Do you revise our code tags? Currently we are seeing the tags being changed.
Please provide me FTP credentials and Back Office access of your site.
...
Mart R
How is the product rating system enabled/disabled?Closed
PrestaShop 8.x Technical Issues
Updated August 16, 2017 at 2:27am
2
Most recent comment from Martin FieldThemes:Hi Mart ,You can search Prestashop's comment modules