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Public Tickets

ednilson My theme stopped working.Closed PrestaShop 8.x Technical Issues   Updated January 26, 2019 at 2:00am   11 Most recent comment from Criss:Hi ednilson , You're welcome! Please let me know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave us a goo ... yasir version updateClosed PrestaShop 8.x Technical Issues   Updated December 21, 2018 at 1:49am   2 Most recent comment from Criss:Hi yasir ,Sorry for the delay,Currently, the theme "Gym & Fitness - Health Club Responsive PrestaShop Theme" is not supported for 1.7 and we will soon have an update project if the user buy high the ... mehmet show a category on the main pageClosed PrestaShop 8.x Technical Issues   Updated December 14, 2018 at 8:00am   8 Most recent comment from Criss:Hi mehmet ,We want to ask you, have you read our theme material yet?To access the admin config of the modules you read the documentation.If they are our modules with the modules name field ... Enrique Alonso de Armas Continue Shopping error after QuickView add to cartClosed PrestaShop 8.x Technical Issues   Updated December 12, 2018 at 2:33am   2 Most recent comment from Criss:Hi Enrique Alonso de Armas,It may be that we have forgotten to update the PS order files or maybe the PS source error. So check the default PS to see the cause more.Thank you for the error, we will ... Stavros Update questionClosed PrestaShop 8.x Technical Issues   Updated December 2, 2018 at 8:04am   2 Most recent comment from Martin FieldThemes:Hi Stavros,Don't worry! There is no security update.We added new demos only.Thanks! JESUS MARIN error when trying to duplicate module fieldtabproductsisotopeClosed PrestaShop 8.x Technical Issues   Updated November 29, 2018 at 1:55am   2 Most recent comment from Criss:Hi JESUS ,You want to duplicate them, you need to change a lot with php's modules. Luciano error log Field product cate​Closed PrestaShop 8.x Technical Issues   Updated November 19, 2018 at 1:54am   6 Most recent comment from Criss:Hi Luciano , But when debugging they no longer appear error message. Try to clear the error_log file and check again.Do not worry, they will not affect you. Luciano column mobile product isotopeClosed PrestaShop 8.x Technical Issues   Updated November 16, 2018 at 2:02am   4 Most recent comment from Criss:Hi Luciano ,Yes, No problem.Have a nice day! Stavros youtube iconClosed PrestaShop 8.x Technical Issues   Updated November 14, 2018 at 7:35am   2 Most recent comment from Criss:Hi Stavros ,Yes, Please you check again,We fixed problem for you. Hugo Gerardo Gonzalez Morel Cambiar de versión 1.6 a 1.7 de prestashop.Closed PrestaShop 8.x Technical Issues   Updated November 14, 2018 at 2:39am   10 Most recent comment from Criss:Hi Hugo Gerardo,That is, when you update PS from 1.6 to 1.7, remove all modules of 1.6.Then update to 1.7Or better you could be a completely new installer 1.7 Stavros Quick search blockClosed PrestaShop 8.x Technical Issues   Updated November 13, 2018 at 6:51am   10 Most recent comment from Criss:Hi Stavros ,Yes, noproblem.Have a nice day! Stavros Magnifier Effect not workingClosed PrestaShop 8.x Technical Issues   Updated November 12, 2018 at 4:44am   3 Most recent comment from Martin FieldThemes:Hi Stavros,Well done! Please let me know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave us a good revie ... Stavros Error 500 in cmsClosed PrestaShop 8.x Technical Issues   Updated November 9, 2018 at 10:25am   6 Most recent comment from Criss:Hi Stavros ,Oke, you have removed your old modulesEverything is good for you.Have a nice day! Luis Megamenu editor fail to add category linkClosed PrestaShop 8.x Technical Issues   Updated November 2, 2018 at 1:33am   19 Most recent comment from Criss:Hi Luis ,http://prntscr.com/ldcyo3Unable to access FTP. Please check that.we will not turn on smartcache js.They are getting js loaded. Mauricio Medina 404 error url theme Fsport. Thanks for the help. My purchase code is: e27f87cc-b8be-49e5-b92b-0ef6bc9755bbClosed PrestaShop 8.x Technical Issues   Updated October 20, 2018 at 2:06am   2 Most recent comment from Criss:Hi Mauricio ,Because you set the url incorrectly,You need to set them as follows:/ {id} - {category}eg: /29-catalogo