Okay
  Public Ticket #1541311
Megamenu editor fail to add category link
Closed

Comments

  • Luis started the conversation
    April 14, 2018 at 8:01pm

    I can not add a category link, I get this message. What can I do?

    Attached image with error.

    Best regards
    Luis

  •  1,588
    Criss replied
    April 16, 2018 at 2:26am

    Hello Luis,

    Good morning!!

    Please read guide and then change the attached file to edit that

    Thanks!!

    Best Regards,
    Criss - FieldThemes

  • Luis replied
    October 31, 2018 at 7:19am

    Hi,

    I have a problem with the theme candle watch. The page when creating the cache folder inside the theme stops seeing well and hard. If I remove it again to work correctly... Which means that I can not activate the memcached or similar. You can give me the solution? Is there any update of the available theme that can fix that?

    The soon as possible I hope your answer.

    Best regards
    Luis

  •  1,588
    Criss replied
    October 31, 2018 at 7:22am

    Hi Luis ,

    Please give us pictures on the issue.

    Best Regards,
    Criss - FieldThemes

  • Luis replied
    October 31, 2018 at 7:34am

    Check out the images and the title of the same

  •  1,588
    Criss replied
    October 31, 2018 at 7:42am

    Hi Luis ,

    Please change the permissions of the folder to 755.

    They're announcing access to the folder.

    Best Regards,
    Criss - FieldThemes

  • Luis replied
    October 31, 2018 at 8:14am

    The same problem, check website now

  •  1,588
    Criss replied
    October 31, 2018 at 10:04am

    Hi Luis ,

    Please turn off the cache to check for js error messages.

    Best Regards,
    Criss - FieldThemes

  • Luis replied
    October 31, 2018 at 10:07am

    Done, check it

  •  1,588
    Criss replied
    October 31, 2018 at 10:26am

    Hi Luis ,

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  • Luis replied
    October 31, 2018 at 10:50am

    Hi, 


    - Ftp: ftp: libertek.es
    - User: fieldthemes
    - Pass: fieldthemes


    https://www.libertek.es/admin2210

    User: [email protected]
    Pass: fieldthemes


    Regards
    Luis

  • Luis replied
    October 31, 2018 at 12:42pm

    Update of the theme?

  •  1,588
    Criss replied
    November 1, 2018 at 2:04am

    Hi Luis ,

    http://prntscr.com/lcxjqe

    We noticed that you do not change the permissions of folders and files.

    Gladly changed the permissions of the entire folder = 755 and file = 644


    Best Regards,
    Criss - FieldThemes

  • Luis replied
    November 1, 2018 at 10:14am

    Already this solved?

  •  1,588
    Criss replied
    November 1, 2018 at 10:21am

    Hi Luis ,

    You just need to revise permissions so everything can work.

    Best Regards,
    Criss - FieldThemes

  •  1,588
    Criss replied
    November 1, 2018 at 10:25am

    Hi Luis ,

    Delete all files in the folder:

    root / themes / name_theme / cache /

    Or check the FTP access information, so that we can access and repair.

    Best Regards,
    Criss - FieldThemes

  • Luis replied
    November 1, 2018 at 11:04am

    access to the ftp is correct, I just try

  • Luis replied
    November 1, 2018 at 11:05am

    is there any option or change that has to take into account for future problems?

  •  1,588
    Criss replied
    November 2, 2018 at 1:33am

    Hi Luis ,

    http://prntscr.com/ldcyo3

    Unable to access FTP. Please check that.

    we will not turn on smartcache js.

    They are getting js loaded.

    Best Regards,
    Criss - FieldThemes