Public Tickets
Norberto
Demo installClosed
PrestaShop 1.7 Technical Issues
Updated October 20, 2022 at 3:23pm
2
Most recent comment from Andrea Bocelli:HiYou go to the manager importer and import the content for your siteThanks
Hugh
Require full documentationClosed
PrestaShop 1.7 Technical Issues
Updated October 13, 2022 at 12:01pm
2
Most recent comment from Andrea Bocelli:HiYou can see the documentation instructions in the file you downloadThat's our theme installation guide, but for prestashop you can find it in prestashop support.Thanks
Damien
errors at theme installationClosed
PrestaShop 1.7 Technical Issues
Updated October 12, 2022 at 1:31pm
2
Most recent comment from Andrea Bocelli:Hi1. Theme has only 1 header, you can edit header in theme/name_theme/templates/_partials/header.tpl file2. Config color on the theme still works normally, you need to copy another color code instead ...
Hugh
Optimum image sizesClosed
PrestaShop 1.7 Technical Issues
Updated October 4, 2022 at 1:08pm
4
Most recent comment from Andrea Bocelli:HiIt changes according to the size you edit, as long as the image you upload has the same ratio so that when it converts the image is not messed up.Thanks
SPYRIDON KATERIS
Wishlist is not working & Smart cache for Java script breaks shop.Closed
PrestaShop 1.7 Technical Issues
Updated September 21, 2022 at 2:37pm
25
Most recent comment from Andrea Bocelli:Sorry for the late reply as we were busy yesterdayYou can try turning it on, it's a prestashop feature, and you can customize it.Thanks
leo
DEMO DATA IS EMPTYClosed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:54pm
2
Most recent comment from Andrea Bocelli:HiWe're sorry for our late reply because we had 2 weekend days off.We answered you in another ticket of yours, you can check it again and send us your access information, we will add the content ...
leo
Where is the template.json？Closed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:53pm
2
Most recent comment from Andrea Bocelli:HiWe're sorry for our late reply because we had 2 weekend days off.We answered you in another ticket of yours, you can check it again and send us your access information, we will add the content ...
leo
DEMO DATA IS EMPTYClosed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:52pm
2
Most recent comment from Andrea Bocelli:Please provide us FTP credentials and Back Office access of your site.
We will handle the problem to help you.
Dominique Alquier
webpClosed
PrestaShop 1.7 Technical Issues
Updated September 5, 2022 at 12:40pm
2
Most recent comment from Andrea Bocelli:HiSorry for the late reply as we have a national holiday.You can download png or jpg, jpeg or gif images for elementor.Thanks
karthik
Our Categories blockClosed
PrestaShop 1.7 Technical Issues
Updated August 25, 2022 at 12:50pm
2
Most recent comment from Andrea Bocelli:HiYou go to Catalog -> Categories, go to edit and replace the thumbnail image for your category. We made it clear in the previous message.Thanks
Ambali Bilbao
Image settingsClosed
PrestaShop 1.7 Technical Issues
Updated August 25, 2022 at 12:36pm
2
Most recent comment from Andrea Bocelli:HiYou can size your own page accordingly,Just need the length and width to be proportional to the size of the producr images you upload so that they won't break because of the wrong size ratio. W ...
Dominique Alquier
json templatesClosed
PrestaShop 1.7 Technical Issues
Updated August 16, 2022 at 1:26pm
11
Most recent comment from Andrea Bocelli:HiWhen you want to import content through the module importer, you need to reset the elementor module before importing.
You need to notice, we have themes with different versions of elementor dependin ...
Ambali Bilbao
Safari no soporta auto scroll de los productos.Closed
PrestaShop 1.7 Technical Issues
Updated August 9, 2022 at 12:00pm
2
Most recent comment from Andrea Bocelli:HiWe have tested your page on safiri, there is no error with auto scroll as you say.You can see our demo, everything loads fast on it. You need to check if your server can meet your needs, is your ima ...
Ambali Bilbao
Botton Back to topClosed
PrestaShop 1.7 Technical Issues
Updated August 9, 2022 at 11:36am
4
Most recent comment from Andrea Bocelli:HiThank you for your feedback, have a good dayThanks
SPYRIDON KATERIS
Opinion for UpdateClosed
PrestaShop 1.7 Technical Issues
Updated August 3, 2022 at 12:10pm
6
Most recent comment from Andrea Bocelli:HiNice to help you, have a nice day.Thanks