Okay
  Public Ticket #984759
Stuck on loading again
Closed

Comments

  •  2
    Cata Feidi started the conversation
    December 10, 2016 at 2:56pm

    Hi, i have Aruna theme. I just got again the problem you solved before, when im on product list and i want to go on page 2, or to sort my list, or to show more items on product list, theme's javascript isn't working.(stuck on Loading, see my attach).

    Can you help me again? I just reinstalled the theme, first time you solved this, but didnt tell me how.

    Thank you.

  •  1,593
    Criss replied
    December 12, 2016 at 5:13am

    Hi, good morning and have a nice day.

    Sorry you because our delay, we have 2 days off weekend.

    please override file .js from attach file for file on your server.

    (path root/themes/theme_name(arura)/js/modules/blocklayered/blocklayered.js)

    please do it and give us feedback.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Cata Feidi replied
    December 13, 2016 at 1:32pm

    Not working..

  •  1,593
    Criss replied
    December 13, 2016 at 1:53pm

    Hi, thanks for reply,

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!


    Best Regards,
    Criss - FieldThemes

  •   Cata Feidi replied privately
  •  1,593
    Criss replied
    December 14, 2016 at 6:43am

    HI, thanks for your info.

    we were connected your server and checked, we realize all fine is ok, we tried upload file from our demo to your server, but it's not work.

    So we go to back office and realize it's difference from your store and our localhost:

    from our localhost:



    and from your store:


    could you config again as default and check this error.

    We look forward to hearing feedback from you. From our demo and localhost we have no this error.

    So we hope you do it.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Cata Feidi replied
    December 14, 2016 at 1:49pm

    There are those settings, i can see them with that admin's user.

    Activated URL Friendly.

    See attached files



  •  1,593
    Criss replied
    December 14, 2016 at 1:53pm

    HI, thank for that, it's easy for us to check error. 

    we will check and give you feedback asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  1,593
    Criss replied
    December 14, 2016 at 2:00pm

    Hi, we fixed it for you, please check again and give us feedback.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Cata Feidi replied
    December 14, 2016 at 2:02pm

    Hi, It's working.

    Thank you so much.

  •  1,593
    Criss replied
    December 14, 2016 at 2:07pm

    Hi, 

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!



    Best Regards,
    Criss - FieldThemes