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  Public Ticket #982013
Slider revolution gray box
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Comments

  •  2
    Pep started the conversation

    Hi,i had a problem with the slider revolution, i just upload the "quick_start" of the theme by ftp to my prestashop and the theme vela_food, then i upload the slider revolution but i get a graybox instead the slider... i tried a lot of things, like disable other modules, or update the theme but no changes... also the slider has been actived ^^


  •  1,593
    Criss replied

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  •   Pep replied privately
  •  1,593
    Criss replied

    HI, thanks for your info, we checked and config and install full theme for your store.

    now it's look like,

    please check again.

    Thanks and have a nice day!

    Best Regards,
    Criss - FieldThemes

  •  2
    Pep replied

    Hi, thank you very much, Peter everything is working now, have a nice day also.

  •  1,593
    Criss replied

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

    Best Regards,
    Criss - FieldThemes

  •  2
    Pep replied

    i did it, you got 5 stars, your support is very fast, but i got another problem, when i add a category or anything i got this error. "please fill all the required fields at least in EspaƱol(spanish)" i just fill all the fields but i got the error again.

  •  1,593
    Criss replied

    HI, good morning and have a nice day.

    Hi, please override file tiny_mce.js from attach file for file on your server,it' work fine

    (root/js/tiny_mce/js/tiny_mce.js)

    Thanks,


    Best Regards,
    Criss - FieldThemes