Okay
  Public Ticket #963232
Problems after the update
Closed

Comments

  •  2
    Norbert started the conversation
    November 21, 2016 at 11:27pm

    After the update does not work:

    1. hover image on product list
    2. countdown timers

    I'm curently using presta 1.6.1.9. The template was installed in 1.6.1.7.

    It features no longer work after the update to 1.6.1.8.

    Please help

  •  1,588
    Criss replied
    November 22, 2016 at 6:01am

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 22, 2016 at 11:46am

    Hi Peter!

    This post is public, so where can I add Back Office access?

    What does it mean "FTP credentials"? It is host, user name and pass?

  •  1,588
    Criss replied
    November 22, 2016 at 12:24pm

    Hi, info to access back office of your website as example:

    http://localhost/december1/admin1/

    email: [email protected]

    pass:admin123

    and info to access to ftp as you see from image here:

    or if possible please give us info cpanel.

    we will check and help you.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Norbert replied privately
  •  2
    Norbert replied
    November 22, 2016 at 12:45pm

    Wait 5 minutes :) I do backup. I'll let you know how I'm done.

  •  2
    Norbert replied
    November 22, 2016 at 12:50pm

    Ok, I'm done :) You can work. Good Luck! :)

  •  1,588
    Criss replied
    November 22, 2016 at 1:06pm

    Hi, Thanks for your info, we accessed to back office of your website, but we can't connected FTP, please check again:


    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 22, 2016 at 1:14pm

    Try again. I logged on these accesses in FileZilla

  •  1,588
    Criss replied
    November 22, 2016 at 1:24pm

    Hi, thanks for image.

    we tried many times and many ways but we can't connect it.

    Is there a block our ip from your server?

    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 22, 2016 at 1:32pm

    Try now :) 

    The server was blocked foreign IP's.

  •  1,588
    Criss replied
    November 22, 2016 at 1:51pm

    Hi, thanks for that.

    we connected and fixed it for you, now it's work fine,

    Please check again that.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 22, 2016 at 2:05pm

    It's all ok.

    Tell me, Countdown work only on homepage? 

  •  1,588
    Criss replied
    November 22, 2016 at 2:07pm

    Hi, no, it's work both category page.

    please config time start and end for specific product from back office, it's will be display and work

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 22, 2016 at 2:29pm

    Thx,

    On category page is not working, but alredy I can fix it :) I think... :)

  •  1,588
    Criss replied
    November 22, 2016 at 2:31pm

    We're sorry but our working time's over, so please be patient. 

    We'll check it & reply you asap!

    Best Regards,
    Criss - FieldThemes

  •  1,588
    Criss replied
    November 23, 2016 at 12:59pm

    Hi, we checked again from category page, we see coutdown-timmer work fine.

    Please check again:


    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 23, 2016 at 1:12pm

    Hi, 

    I fix this yesterday :)

    But i have one more problem. I use the module "smart suggest product" and in this block, coundown timers are not working, see attachment.

    This is not big problem, but I don't know why? This module uses the template file: product-list.tpl.

    Other module, which also uses product-list.tpl to display the products (on home page) work properly.


  •  2
    Norbert replied
    November 23, 2016 at 1:14pm

    In the attached file screenshot.

    As you can see, it works :) 

  •  1,588
    Criss replied
    November 23, 2016 at 1:39pm

    Hi, please check again info FTP, we can't connect to your FTP.

    we got out your problem.

    "smart suggest product" is not module of us, so we haven't know why coutdown timer not working, but we will try to check and give you feedback asap.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 23, 2016 at 1:42pm

    Ok, I unlocked FTP

  •  1,588
    Criss replied
    November 23, 2016 at 2:03pm

    Hi, please go to file product-list line 78 to 83, you can see code html to display coutdown-timer, if you want display on module "smart suggest product", please code these lines code to .tpl of this module. Hope it will be work fine:


    please check that.


    Best Regards,
    Criss - FieldThemes

  •  2
    Norbert replied
    November 23, 2016 at 2:26pm

    Ok, thx :)

  •  1,588
    Criss replied
    November 23, 2016 at 2:27pm

    Hi, good lucky. 

    You are welcome.

    Thanks and have a nice day!

    Best Regards,
    Criss - FieldThemes