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  Public Ticket #938468
Themes installation failed
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Comments

  •  2
    alnol started the conversation
    October 29, 2016 at 6:31pm

    Hi,

    We just bought apollo prestashop themes and try to install on localhost. After upload the themes, we activate it and click save button. Suddenly there is an error message raised "Duplicate entry '77-0-1' for key 'PRIMARY'. 

    INSERT INTO `psh_hook_module` (`id_module`, `id_shop`, `id_hook`, `position`)
									VALUES (77, 1, 0, 1)

    ". After that we can't installed your themes on prestashop and always failed on retry attempt.

    It's a brand new prestashop installation for initial test with apollo themes, no additional modules/themes installed before.

    We need your help.

    Thank You

  •  1,593
    Criss replied
    October 31, 2016 at 5:32am

    HI, good morning and have a nice day.

    Thank you very much for using our theme!

    From our localhost and from demo, we have no this error. You test from your localhost so we have no info FTP and can't connect with you to check for you. we think we can connect you by teamview:

    The working time of us is from 8h:00 - 11h:30.

    And from 13h:30 - 17h:30.

    Our time zone: GTM+7 http://www.worldtimeserver.com/current_time_in_VN.aspx

    Please manage your time to connect us via Teamviewer.

    We will check it and help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    alnol replied
    November 2, 2016 at 8:01am

    Hi Peter,

    Thank you for your response. 

    Nevermind about this issue since we tried to installed on server there's nothing error anymore.

    But, we faced another issue. The homepage not showing new products.  We look to modules setting and by default your themes are disabled "New products block". We distrust that it's raised the issue. But when we enabled new products block, it seems they are overlaying your "Field new product" block templates.

    Are we missed something about this?

    Need your help please

  •  1,593
    Criss replied
    November 2, 2016 at 8:14am

    Hi, thank for your feedback.

    have a nice day. Now you install on server,

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   alnol replied privately
  •  1,593
    Criss replied
    November 2, 2016 at 8:40am

    Hi, Thanks for info, please give us info FTP or cpanel, we will update for you module fieldbrandslider, this module is error so when you have no manufacture in your website, product of all module not display. now when we add manufacture from back office, product of all module display.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    alnol replied
    November 2, 2016 at 10:10am

    Hi,

    I appologize that i can't give you an access to server because i don't have it. The situations are my client only grant me an access to the backoffice and they handled uploading file to server by them self.

    Is it possible to give an updated file only and i will forward to them?

    Thank You

  •  1,593
    Criss replied
    November 2, 2016 at 10:50am

    Hi,

    please replace file "fieldbrandslider.tpl" below from attach file for file from your server:

    path (root/modules/fieldbrandslider/views/templates/hook/fieldbrandslider.tpl).

    It's ok. 

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    alnol replied
    November 2, 2016 at 11:09am

    Oh, unfortunately it raise an error as attach below.

    Need your help please

  •  1,593
    Criss replied
    November 2, 2016 at 11:13am

    Hi, please clean cache on root and cache of brower, it's ok.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    alnol replied
    November 2, 2016 at 11:33am

    Ah ok, it's my bad.

    Thank you for your great response.

  •  1,593
    Criss replied
    November 2, 2016 at 11:59am

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

    Best Regards,
    Criss - FieldThemes