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  Public Ticket #921187
anvia fieldtabcateslider
Closed

Comments

  •  2
    Edoardo started the conversation

    Hi guys,

    I would like to add more than 4 "field tabs categories slider" in my home page. I've copied the module and edit some files (i.e. config.xml, fieldtabcateslider_5.php, css, and so on...) So I've installed it but it gives me an error "You are not allowed to update the fieldtabcateSlider_5 form. Make sure you've signed in to the PrestaShop Addons access with which you purchased it." 

    The login ID and Password I use to log on my Prestashop account are the same I used to Buy the theme.

    In the attachment the module I've copied and edited

    Can you help me please?

    Thank you very much

    Edoardo


  •  1,593
    Criss replied

    Hi, 

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you  add module fieldtabcateslider_5,

    Thanks,


    Best Regards,
    Criss - FieldThemes

  •  2
    Edoardo replied

    Hi Peter,

    Thank you very much for your quick reply. I'm actually working on customer private server and for security reason FTP protocol is disabled. I need to insert fieldtabcateslider_5, fieldtabcateslider_6, fieldtabcateslider_7, fieldtabcateslider_8. Is it possible for you to attach the file or to send them via email telling me where to put them in site directories?

    Thank you in advaced

    Edoardo

  •  275
    Martin replied

    Hi Edoardo,

    We will check and help you on the next Monday morning.

    Sorry for the delay! Please be patient!

    Best Regards,
    Martin - FieldThemes

  •  1,593
    Criss replied

    Hi,

    sorry you about our delay, we have 2 days off weekend and thanks for your patient!

    we checked module "fieldtabcateslider_5" that you gave us from attach file from our localhost but we  don't find error as you gave us:


    Now we haven't had info of your FTP, so we can't check for you,

    what should we do to help you?

    we look forward to hearing from you and will try to help you!

    Thanks,


    Best Regards,
    Criss - FieldThemes

  •  2
    Edoardo replied

    Hi Peter,

    thank you very much for your reply. My problem is that when I try to install the module, prestashop gives me an error like this "You don’t have the rights to update the fieldtabcateSlider_5 module. Please make sure you are logged in to the PrestaShop Addons account that purchased the module."

    I'm logged into PrestaShop Addons with the same account of the theme purchase (cercoedo@g****.com). 

    I've also tried to manually upload the module via SCP and change permission on all files & directory to 777 but no results..

    In attachment the screenshot of the error that I receive.

    Thank you very much

    Edoardo

  •  1,593
    Criss replied

    HI, good morning!

    Thanks for your feedback, as we told, we checked module that you gave us from localhost, it's work fine. we really do not know how to help you.Please tell us what should we do?

    Please check again with module new "fieldtabcateslider_5" from attach file and give us your feedback, we will check again and help you!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Edoardo replied

    Hi Peter,

    Thank a lot for your reply. The problem affect an online store, if you try it in a local machine it works. I've seen other posts in Prestashop Forum with same issue but not a solution... Any help is appreciated!

    Thank you very much

    Edoardo

  •  1,593
    Criss replied

    Hi,

    yes as you told, we should try on localhost offline, and we checked and tried 2 module old"fieldtabcateslider_5" and new"fieldtabcateslider_5".

    They work fine, so we don't know what could we do to help you.

    If you have any suggestions, please give us, we will try to help you.

    Thanks,

    Best Regards,
    Criss - FieldThemes