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  Public Ticket #917344
sense template, home banner3
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Comments

  •  2
    David started the conversation

    Hello,

    I need your help. I have problem with home banner 3, I can´t insert graphic to home banner 3 still, I don´t know where is. Can you help me? I´m so sorry for my english.


    David


  •  1,593
    Criss replied

    Hi,

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of your site.

    and please tell us more about what do you want to change home banner 3?

    We will check it and give you how to change them!

    Thanks,


    Best Regards,
    Criss - FieldThemes

  •   David replied privately
  •  1,593
    Criss replied

    Hi,

    sorry you, but we are very confused,What if there is a mistake here or not?

    Please see image below: we acccess back office following info you gave us, but we realize, the theme that your website are going to use not our theme, please check again and confirm this:

    Thank you and have a nice day!

    Best Regards,
    Criss - FieldThemes

  •   David replied privately
  •  1,593
    Criss replied

    Hi,

    Thank you your feedback, we are very grateful for that

    But we very sorry, our theme are not Compatible with multistore, 

    we accessed your website back office and go to front office , we are afraid there will be a conflict with other modules, 

    we look forward to hearing from you!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    David replied

    Hi,

    It´s no good message for me, but I don´t have problem with your template in multistore. Can you write me where I can find this black block(atachment) or send me him? Thank you.

    David

  •  1,593
    Criss replied

    Hi,

    we are really regret about that, but as we told you, our theme don't Compate with multistore, 

    we checked and test fieldstaticblock on our localhost and they don't work, so as image you gave for us on the first moment of the ticket, from back office it's still display, but from font office (page them don't display block).

    Sorry you about that.

    We look forward to hearing feedback from you,

    Thanks,

    Best Regards,
    Criss - FieldThemes