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  Public Ticket #912098
Fonts in Theme Customizer
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Comments

  •  2
    Ismael started the conversation
    October 5, 2016 at 2:58pm

    Good afternoon,

    I just bought the Silk theme for Prestashop and I'm trying to change the preselected fonts through the Theme Customizer. However, the modification doesn't appear in all website's texts, especially in the Title Font Family.

    Thank you!

  •  1,593
    Criss replied
    October 6, 2016 at 5:15am

    Hi,

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of your site.

     and please tell us what font that you want to use for"font-family"

    We will check it and help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Ismael replied
    October 6, 2016 at 7:35pm

    I understood that the solution you propose me is to modify the CSS files because i cannot make any font change from the theme customizer.  I think that can generate me problems in the theme actualizations, also i would like to try differents fonts in the design prior to take a final decision so, anyway your solution is not good enought for a product you sell it as "extremely customize".

    Is there no other solution that does not need to modify the theme files?

    I hope you'll give me a better answer.

    Thanks. Kind regards.

  •  1,593
    Criss replied
    October 7, 2016 at 5:47am

    Hi,

    you can sellect font for font-family from back office if this font is font-google, if that font not font-google as you say, we have to add code css to use them as font-face,

    Please check again that, sellect again font from Theme Customizer with one font google.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Ismael replied
    October 7, 2016 at 1:16pm

    Hi,

    In fact I'm using a Google font trough the theme customizer. But when i select it, most of the text keep appearing with the preselected "SuspiraSans" font.

    I'll attach to you in this post an screenshot to show you the problem: I set the theme customize from back office the font Pacifico as Title Font Family.

    Thanks,

  •  1,593
    Criss replied
    October 7, 2016 at 1:29pm

    HI, thanks for feedback, 

    please give us info of your site, we will check and help you, from our localhost we checked again and realize eveything is ok,

    Please clear cache on your website and try again!

    Thanks,


    Best Regards,
    Criss - FieldThemes

  •   Ismael replied privately
  •  1,593
    Criss replied
    October 12, 2016 at 5:57am

    Hi, thanks for detailed explanations of you and the information that  you have gave to us,

    We sorry but we don't connect to back office, please check again:

    we look forward hearing from you,

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Ismael replied privately
  •  1,593
    Criss replied
    October 13, 2016 at 11:28am

    Hi,

    Thanks for reply, we checked and find your problem, 

    Please provide us FTP credentials access of your site.

    We will help you,

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Ismael replied privately
  •  275
    Martin replied
    October 15, 2016 at 6:15am

    Hi Ismael,

    We will check and help you on the next Monday morning.

    Sorry for the delay! Please be patient!

    Best Regards,
    Martin - FieldThemes

  •  1,593
    Criss replied
    October 17, 2016 at 6:02am

    Hi,

    Thanks for your info, sorry you about our delay, we have 2 days off weekend.

    we checked and fix for you, please check again. Now font-family from back office work fine.

    Thanks,

    Best Regards,
    Criss - FieldThemes