Okay
  Public Ticket #780626
Error script
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Comments

  • insan started the conversation
    May 26, 2016 at 3:32pm

    i found some error in our website http://awondaland.com/

    some error script :

    Warning: Function addCSS() is deprecated in /var/www/vhosts/awondaland.com/awondaland.com/modules/fieldtabcateslider/fieldtabcateslider.php on line 77
    in /var/www/vhosts/awondaland.com/awondaland.com/classes/Tools.php on line 2611 Warning: Function addCSS() is deprecated in /var/www/vhosts/awondaland.com/awondaland.com/modules/fieldscroll/fieldscroll.php on line 37
    in /var/www/vhosts/awondaland.com/awondaland.com/classes/Tools.php on line 2611 Warning: Function addJS() is deprecated in /var/www/vhosts/awondaland.com/awondaland.com/modules/fieldscroll/fieldscroll.php on line 38
    in /var/www/vhosts/awondaland.com/awondaland.com/classes/Tools.php on line 2611


    can you tell me how to fix this?

  •  1,593
    Criss replied
    May 27, 2016 at 6:57am

    Hi Insan,

    Thank you very much for using our theme!

    Please provide us Item Purchased Code and when did you buy that theme. You can see the purchase code here: http://themeforest.net/downloads. And provide us FTP credentials and Back Office access of the site. Please send the reply via PRIVATE REPLY

    We will check it and help you asap!



    Best Regards,
    Criss - FieldThemes

  •   insan replied privately
  •   Criss replied privately
  • insan replied
    May 30, 2016 at 8:09am

    aw..

    how much to extend the support for 12 month? and how to do that?

  •  1,593
    Criss replied
    May 30, 2016 at 8:17am

    You can purchase support extension in item page. It will be on the right side : renew_support.jpg 

    More info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552

    Best Regards,
    Criss - FieldThemes

  • insan replied
    May 30, 2016 at 8:38am

    Hi Neil

    but, you can guarantee for fixing the problem after i purchased the extend support?

  •  1,593
    Criss replied
    May 30, 2016 at 8:41am

    Absolutely yes if it's our theme's error.

    Best Regards,
    Criss - FieldThemes

  • Valerie replied
    May 30, 2016 at 4:35pm

    Hi!

    I'm Valerie. Can you explain how to extend the support? I check your link here : http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 but can't found the things on the .jpg that you send to my partner, Insan.  Thankyou.

  •  1,593
    Criss replied
    May 31, 2016 at 5:44am

    You can purchase support extension in your item page. It will be on the right side

    Example: 

    You bought our vela theme so you should visit: http://themeforest.net/item/vela-responsive-prestashop-theme/9335811?s_rank=22 to extend the support.

    If you bought our Fsport theme, you should visit: http://themeforest.net/item/fsport-responsive-prestashop-theme/16179207?s_rank=1


    Best Regards,
    Criss - FieldThemes

  • Valerie replied
    June 3, 2016 at 5:02pm

    Hi,

    I can't open the your item page as if my developer is missing, so I can't request the username and password :(. Can I register the new account and make a renew support?

  •  275
    Martin replied
    June 4, 2016 at 5:27am

    Hi,

    Please go to this link http://themeforest.net/item/vela-responsive-prestashop-theme/9335811

    And login by the account which you already used to buy the theme.

    Then you can renew support.

    A new account can't make a renew support.


    Best Regards,
    Martin - FieldThemes

  • Valerie replied
    June 7, 2016 at 11:47am

    Hi!

    As I said before, the developer is missing I cant contact them, so is it possible to buy the same theme then ask the support for the current theme for www.awondaland.com? Since I check there is a lot of error occurred because the theme can't read the external module. Thanks.

  •  275
    Martin replied
    June 7, 2016 at 2:01pm

    Hi,

    Yes, it's possible.

    You can buy the same theme once again, then we will provide you dedicated support.

    Best Regards,
    Martin - FieldThemes