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  Public Ticket #728126
Error on the checkout page in Mozilla Firefox
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Comments

  • Boris started the conversation
    April 8, 2016 at 4:41pm

    on Mozilla Firefox, on the checkout page when I use the minus icon to remove a product or the plus to add a product I get an error, check attach screenshots

  •  1,593
    Criss replied
    April 9, 2016 at 6:43am

    Hi Boris,

    Thank you very much for using our theme!

    Please provide us Item Purchased Code.You can see the purchase code here: http://themeforest.net/downloads

    And provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  •   Boris replied privately
  •  1,593
    Criss replied
    April 11, 2016 at 6:58am

    Hi Boris,

    We're sorry for our late reply because we had 2 weekend days off.

    Thank you for the info. We found an JS error on checkout page & it isn't our module's error, please check your customization

    Best Regards,
    Criss - FieldThemes

  • Boris replied
    April 11, 2016 at 7:48am

    Hello Nell, we disable the twitter tracking code, and still have the same error!

    Can you please double check?

  •  1,593
    Criss replied
    April 11, 2016 at 11:00am

    Hi Boris,

    We tried many ways but still can't find the solution.

    We checked in our demo & the error doesn't appear. Sorry, we can't help you because it isn't our theme's problem. Please check your customization.

    Best Regards,
    Criss - FieldThemes