I am working on the revision of my site at present under Prestashop v 1 6.0.11 with theme Biocosmetic. In my localhost, I installed the theme Vela_Food under Prestashop v 1.6.1.4 Fr. Everything appears normally at this level. But the problem is that when I use the backup of my current site with the theme Vela_Food, certain positions and modules are not seeing or do not display. Modules like New products with slider one homepage, Home Banner Top1 Block, Special Products, Top rate products with slider one the homepage are do not display in spite of all my efforts. Position like Header is not seeing too in the menu Positions. I notice note that I am not an expert in Prestashop.
My website is not online, I am doing some test on my localhost before to upload online.
But I notice something. When I checked the 2 DB on my phpmyadmin, where there is only theme Vela_Food I can see in the table ps_hook the ligne for header but not where I used my website backup.
Hello,
I am working on the revision of my site at present under Prestashop v 1 6.0.11 with theme Biocosmetic. In my localhost, I installed the theme Vela_Food under Prestashop v 1.6.1.4 Fr. Everything appears normally at this level. But the problem is that when I use the backup of my current site with the theme Vela_Food, certain positions and modules are not seeing or do not display. Modules like New products with slider one homepage, Home Banner Top1 Block, Special Products, Top rate products with slider one the homepage are do not display in spite of all my efforts. Position like Header is not seeing too in the menu Positions. I notice note that I am not an expert in Prestashop.
Thank to help me.
Hi David,
Thank you very much for using our theme!
Please provide us Item Purchased Code.You can see the purchase code here: http://themeforest.net/downloads
Is your website online? Please provide us FTP credentials and Back Office access of your site.
We will check it and help you asap!
Best Regards,
Criss - FieldThemes
Hi Nell,
My website is not online, I am doing some test on my localhost before to upload online.
But I notice something. When I checked the 2 DB on my phpmyadmin, where there is only theme Vela_Food I can see in the table ps_hook the ligne for header but not where I used my website backup.
It\'s hard to find a solution when your website is offline.
Please take your website online & don\'t install theme Vela Food then provide us your FTP credentials and Back Office access of your site.
We\'ll check & help you install theme Vela Food.
Best Regards,
Criss - FieldThemes
We\'re sorry but we don\'t understand how did you test our theme in your store.
Please take that site online, we\'ll help you to install theme Vela Food.
P/s: Your prestashop version is: 1.6.0.11, you should upgrade your store to the lastest version before install our theme.
Best Regards,
Criss - FieldThemes
Hi Nell,
Sorry, you can try now.
We can\'t connect to your website.
Our ip: 1.55.186.94
Best Regards,
Criss - FieldThemes
I don\'t know why but it\'s ok
Can we connect via Teamviewer, tomorrow?
The working time of us is from 8h:00 - 11h:30.
And from 13h:30 - 17h:30.
http://www.worldtimeserver.com/current_time_in_VN.aspx
Best Regards,
Criss - FieldThemes
Ok I can but there are 7 hours between us so I wil be there around 9h GMT
Hi Dear,
My website is online now.
I did the upgrading and I installed Vella_food theme.
I can't display modules for new products, best rated, special product...
Hi David,
Can we connect via TeamViewer, tomorrow?
We'll check & help you asap!
Best Regards,
Criss - FieldThemes
Hi Dear,
Ok I will let you know when I am there.
Hi Neil, I am ready now
The working time of us is from 8h:00 - 11h:30.
And from 13h:30 - 17h:30.
My time zone: http://www.worldtimeserver.com/current_time_in_VN.aspx
Best Regards,
Criss - FieldThemes
Hi Dear
Yes, we have 30 minutes because It's 17h :D
Please send us your Teamviewer ID and password.
Best Regards,
Criss - FieldThemes
ID: 439 691 844
Password : 8197