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  Public Ticket #644237
Mega Menu Customer
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  • Lynx started the conversation

    Hi There,

    Let me recap my issues in live environment -Prestashop 1.6.0.14. It is normal after install theme <vela_fashion3> version 2.06. We have some test data and we need to clear them for go-live preparing. after run <Dataclear> to delete catalog data but some exceptions occurred:

    1. The <Megamenu Customer> don't display again in front office but <Vertical Megamenu> is normal;

    2. for <Vertical Customer>, system given a 500 error when click <Add New Item>.

    3. for <Vertical Megamenu>, I remove all existed configuration items and when I add the 3nd new items, the following prompt is given: [PrestaShop] Fatal error in module file /www/web/edhc/public_html/ex/modules/fieldmegamenu/fieldmegamenu.php:
    Class 'MenuTopLinks' not found
    . A same error occur too for <Megamenu Customer>.

    In fact, some strange errors occurred when I re-install the theme, you can find my issues from history issues. Please give a hand for the new issues.

    Thank you!

    Regards, Lynx

  •  275
    Martin replied

    Hi Lynx,

    Thank you very much for using the our theme!

    Please provide us FTP credentials and Back Office access of the site.

    Don\'t forget to give us some images about the issues.

    We will check it and help you asap!

    Best Regards,
    Martin - FieldThemes

  •   Lynx replied privately
  •  1,593
    Criss replied

    Hi Lynx,

    Thank you for the info.

    We checked your store in both languages: English & Simplified Chinese but didn\'t see any error.

    Could you please take some screenshots when the error appears.

    Best Regards,
    Criss - FieldThemes

  • Lynx replied

    Hi Nell,

    Please follow my steps to trigger the exceptions:

    1. To change the <Language> to any a language, said non-English, here <Simplified Chinese> thru <My Preferences>.

    2. To key in <Mega Menu> to search <Megamenu Customer> in <Modules>--> <Modules> then click <Configure>, refer to the <1st dummy screen>, then the <dummy screen 2> will show. This is the 1st issue.

    3. Switch to ENGLISH BO, do the same operations as above, the Configuration Form can be shown normally. But you can find the menu items data exist in BO and only a \"HOME\" menu item show only. The exception happened when we do data clean up using <DataClear> from PRESTASHOP. The new “http 500” and \"Class not found\" occurred when we try to solve the exceptions. We want to remove all existed items and re-create the menu items but failed.

    Please give a hand. Thanks! Due to Facebook, Google+, Twitter etc are blocked in my country, we make a bit of change to remove or block the social links. Sorry for this really!

    Regards, Lynx

  •  1,593
    Criss replied

    We loggin to your FTP but it isn\'t your store\'s folder.

    Please open: /modules/fieldmegamenu/fieldmegamenu.php

    Find: MenuTopLinks

    Edit to: MegaTopLinks

    Best Regards,
    Criss - FieldThemes

  •   Lynx replied privately
  •  1,593
    Criss replied

    Hi Lynx,

    We replaced one more \"MegaTopLinks\" in /modules/fieldmegamenu/fieldmegamenu.php.

    Please check your store again.

    Best Regards,
    Criss - FieldThemes