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  Public Ticket #626740
vela_dark_import_revolution_slider_sample.zip
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  • Claudia started the conversation
    January 6, 2016 at 9:06am

    I'm using a theme Vela of prestashop.

    I chosen vela_dark

    When I try to update: vela_dark_import_revolution_slider_sample.zip the the section Modules, in Revolution Sliders in prestashop

    The following error appears:

    importing slider setings and data...
    Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.

    Could you send me the correct file to import?

    I send you the file that I trying to import.

  •  1,593
    Criss replied
    January 6, 2016 at 10:42am

    Your archive is correct slider file. Can you please provide us FTP credentials and Back Office access of your site via PRIVATE REPLY.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  • Claudia replied
    January 7, 2016 at 8:18pm

    I send you the acces to prestashop back office:

    http://www.rebelsoul.com.mx/xrdsqzmvm4ah81ed/

    [email protected]

    Pass: Senero2015


    And also I send you the FTP credentials:

    ftp.rebelsoul.com.mx

    User: [email protected]
    Pass:Senero2015

    Thanks in advanced.

  •  1,593
    Criss replied
    January 8, 2016 at 5:37am

    Hi Claudia,

    Thank you for the info, but you should set your message info via PRIVATE REPLY. Please change your password.

    We checked your website, you should contact your website provider to enable ZipArchive

    Best Regards,
    Criss - FieldThemes