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  Public Ticket #621267
MEGAMENU
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Comments

  •  1
    david started the conversation

    Hi, i've tested even your demo or my website on many other computers.

    I have the 43.0.1 of firefox in all of them. In some computers, the megamenu works, in others when you are over a link the menu doesnt scroll down. The same problem with your demo and my website.

    It s a big problem for me. How can i solve that?

    Thank you !

  •  1,593
    Criss replied

    Hi David,

    Thank you very much for using the our theme!

    Can you please take some screenshots?

    Best Regards,
    Criss - FieldThemes

  •  1
    david replied

    Hi Neil,

    Here are screenshots. Its very simple on windows 8 pcs it works. pc1.jpg

    On windows 7 almost, it doesnt work. pc2.jpg The menu doesnt scroll down.

    It uses the same version of firefox 43.0.1

  •  1,593
    Criss replied

    Hi David,

    You can see our screenshot in the attached image. We\'re using Firefox 43.0.3 & we don\'t see the error.

    Can you give us your site link? We\'ll check it.

    Best Regards,
    Criss - FieldThemes

  •  1
    david replied

    It s not the problem of my website. I go to your website from other pcs and the menu doesnt scroll down.

    Maybe because the explorer is in a previous version? But i ve downloaded the latest. The scroll down menu is working from which version of firefox? windows?

  •  1,593
    Criss replied

    We think it\'s a small error of browser. Our themes have been tested in many webbrowsers and OS.


    Best Regards,
    Criss - FieldThemes

  • Alexandre replied

    Hi, 

    I have the same issue on Firefox 45.0.2 on MAC OS. How can I solve it ? 

    Thanks in advance 

    -Alex

  •  1,593
    Criss replied

    Hi Alex,

    Please provide us FTP credentials and Back Office access of your site via PRIVATE REPLY.


    We will try our best to check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  • Alexandre replied

    Hi Neil, 


    I don't have this button. I think it is because it is not my ticket no ?


    How can I send you what you need ? Do I have to create a new ticket ? 


    -Alex

  •  1,593
    Criss replied

    Yes, please create a new ticket.

    Best Regards,
    Criss - FieldThemes

  •  1
    david replied

    Dear all,

    if you have a solution about this problem please send us the solution.

    In many PCS the megamenu doesnt scroll down.

    Thank you !

  •  1,593
    Criss replied

    Please download attached file, extract then try to upload to: "root/modules/fieldmegamenu/views/js/hook/"

    Remember to rename your current file to backup before upload new file.

    Best Regards,
    Criss - FieldThemes