Hello, our store is in 3 languages and the problem is that customers receive a blank message when they subscribe to popup newsletter, same for confirmation email and coupon email sent after newsletter subscription.
Every other email works and can be sent without problem. The only emails that doesn't work are the newsletter confirmation and the relate coupon code. I’ve tried to open fieldpopupnewsletter folder via FTP and I’ve found that’s only 2 languages for emails, EN and AR. I've added a new folder with IT, I've putted the same files that I've found inside EN folder, changed the content but it still doesn’t work.
Now it\'s working... The only thing that is changed is the layout of the sign up form that overlays the image now, and before was at the bottom.. As you can see in the screenshot attached.
Hello, our store is in 3 languages and the problem is that customers receive a blank message when they subscribe to popup newsletter, same for confirmation email and coupon email sent after newsletter subscription.
Every other email works and can be sent without problem. The only emails that doesn't work are the newsletter confirmation and the relate coupon code. I’ve tried to open fieldpopupnewsletter folder via FTP and I’ve found that’s only 2 languages for emails, EN and AR. I've added a new folder with IT, I've putted the same files that I've found inside EN folder, changed the content but it still doesn’t work.
How can I fix this?
Thank you very much for using the our theme!
Please provide us Item Purchased Code.You can see the purchase code here: http://themeforest.net/downloads
And provide us FTP credentials and Back Office access of the site.
We will check it and help you asap!
Best Regards,
Criss - FieldThemes
I\'ve sent you a private reply, let me know if you can see it.
Best Regards
Alex
Thank you for the info.
But the working time of us is from 8h:00 - 11h:30.
And from 13h:30 - 17h:30.
Now it\'s 17:35 here, so please be patient! We\'ll help you asap!
Best Regards,
Criss - FieldThemes
Ok, no problem, let me know tomorrow!
Hi Alex,
We found the problem in Translations but we can\'t access your FTP, Please check it again.
Best Regards,
Criss - FieldThemes
Ok, thank you!
I\'ve checked right now, my customer changed the password for FTP...
The new password for FTP is:
11ambasada1
We can\'t connect :(
Best Regards,
Criss - FieldThemes
I\'ve tried with two different mac and I entered. Isn\'t possible that it doesn\'t work.
Did you try with the new password?
11ambasada1
There\'s double 1 (one at the begins)
We connected. We\'ll reply you asap!
Best Regards,
Criss - FieldThemes
We fixed it, but you need to translate the email in BO. See the attached images plz
Best Regards,
Criss - FieldThemes
Hi Neil!
Now it\'s working... The only thing that is changed is the layout of the sign up form that overlays the image now, and before was at the bottom.. As you can see in the screenshot attached.
Did you change something?
Thank you!
Ignore the previous message,
SOLVED everything!
Thank you very much!