Comments Lazarus started the conversation2 weeks ago on December 6, 2024 at 4:11amHi, can someone help? The Shipping Carrier and Payment section has gone missing upon trying to check out. Attached files: Screenshot 2024-12-06 111029.png 315Andrea replied2 weeks ago on December 6, 2024 at 1:15pmHiPlease check if you have payment and shipping information in your backofficeThanksBest Regards, Andrea - FieldThemes Support TeamLazarus replied2 weeks ago on December 6, 2024 at 1:37pmhi, the payment and shipping are both active before switching to your themeLazarus replied2 weeks ago on December 9, 2024 at 4:25amUpon switching back to the old theme, both steps were also missing. Can you give me any ideas/hint as to where to look for? I'm confident enough to look around the sourcecode 315Andrea replied2 weeks ago on December 9, 2024 at 2:06pmHi there, We sincerely apologize for the inconvenience! Please provide us FTP credentials and Back Office access to the site. We will handle the problem to help you. Thank you for using our theme!Best Regards, Andrea - FieldThemes Support Team Sign in to reply ...
Hi, can someone help? The Shipping Carrier and Payment section has gone missing upon trying to check out.
Attached files: Screenshot 2024-12-06 111029.png
Hi
Please check if you have payment and shipping information in your backoffice
Thanks
Best Regards,
Andrea - FieldThemes Support Team
hi, the payment and shipping are both active before switching to your theme
Upon switching back to the old theme, both steps were also missing. Can you give me any ideas/hint as to where to look for? I'm confident enough to look around the sourcecode
Hi there,
We sincerely apologize for the inconvenience!
Please provide us FTP credentials and Back Office access to the site.
We will handle the problem to help you.
Thank you for using our theme!
Best Regards,
Andrea - FieldThemes Support Team