Hi,

Field Popup Newsletter by FieldThemes has ISSUES and I had to disable it

When customers register their e-mails through the PopUp Newsletter it shows that a reply is sent to the customer’s mail box but in fact there is nothing received by the customer and nothing shows anywhere in Back Office of the registered e-mails.

When try again to register the same e-mails the PopUp shows that are already registered therefore the customers e-mails are trapped and can NOT be used again.see file1

Please can you let me know how to fix it and also how to un-trapp the customer’s e-mails to be usable again ?

Just to let you know that the Newsletter subscription by Prestashop works fine inside shop. See file2

Admin account specific rights for your module I’m sending in Private to check it out

Please If you need other specific rights let me know.

Thanks

Hi,

There is no mail in my mail neither to the customer.

Please enable the module to try it and see.

The popup displays that the inserted email is registered but hasn’t sent any replies nowhere and the mails are blocked not able to reuse them  

thanks

Hi,

You have my full account access can you please try to subscribe with one of your own emails and then tell me where exactly I can see it in my Back Office?

I have subscribed with five (5) of my own e-mails and I can’t find them anywhere in my BO, neither  any verification in my in-boxes, plus I cannot use them again because it shows as already registered and are blocked. See attached files with only a couple of my e-mails used.

Can you please see carefully the popup notices on top of the e-mails that appear at subscription and explain to me the meaning of what is written on them?

 Thanks 

Hi

Hi,

I found the register e-mails in Database and can delete them to unblock. See file

Is that how your module works ? I have to go search in Database to find if there is anyone subscribed ? it is ridiculous

The module does not notify of a register e-mail neither register anywhere in BO to see.

Back in May I had opened a ticket with another issue with this module that was not responsive with mobiles and you did something to hidden it with the excuse that mobiles have small screen.

Your module is not working properly.

Can be fixed ?

PS:

is the e-mail: ''[email protected]'' yours?

Thanks

Hi,

I’m sorry but your module is not working on my end.

I have registered 5 e-mails through your module Field newsletter and only appear in the Database but not in my BO

I have registered 2 e-mails through the module of prestashop newsletter and both show up in my BO and also automatically have sent verifications to the e-mail boxes. See files

Your module is useless for me and I can not use it.

If you remember there were also  issues with the Blog and Wishlist modules that you sent me replacement modules.

Thanks

Hi

 I reset  the module  but still same problem no register in Back Office only in Database and now the other newsletter module by prestashop  above footer used to work fine but not anymore and has same problem as your module  plus a permanent sticky popup note that doesn't go away. 

I don't know what to say anymore , there is always problems coming up continuously, maybe I'm bad luck or need to have code knowledge.  

Please are you able to look and check seriously into the issues and can you try to fix them?

I’m sending accounts permissions next in private

Thanks.

PS: I've disabled all newsletters but you can enable them to check  and try them yourself to see  and understand the problems.

I hope  you're well and all is OK, because during the weekdays you don't delay to help out.   

Hi,

Sorry I hadn’t activated your account access to my Back Office but FTP to public_html was valid.

 I’ve activated your account to BO, I tried it and was OK but now that I try again to log in to my Back Office there is an HTTP ERROR 500 and I can’t log in. see file

Have you done anything to any file through your accounts access?

Please can you try log in to Back Office and advise me ASAP ?

Thanks 

Hi,

URGENT

While waiting for your reply I’ve contacted my Host about the BO problem and informed me that files are missing under a folder. See the screenshot_1

Please can you let me know as soon as possible when you return in office if you have any knowledge about this?

My Host is waiting to restore the files so I can have my BO back.

Thanks   

Hi,

Thanks for your quick reply.

Hi,

Please HELP

My TMD hosting tried but could not fix the issue

I'm without Back Office with an uncontroled ENABLED site running

Please can you look into the issue and let me know ASAP?

I've attached private full account access

This Help will be most appreciatted

Thank you in advace for your professionalism 

Hi,

please can you tell me which file is that?

it says HTTP ERROR 500

can you help to fix it?

Thanks