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  Public Ticket #3065473
Smart Blog & Instagram issue
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Comments

  •  8
    SPYRIDON started the conversation

    Hi,

    I’m trying to test and figure out the Smart Blog module and I’m having an issue such as:

    • When try to Submit a comment on an Article is not working , see files

    Please can you check it and let me know what’s wrong? I’m sending you the credentials of Admin Office (always same only change access and activate) & FTP (public_html/modules) in Private.

    Could you please check also the Instagram module is not working either no content display on Footer.

    please let me know also.

    Thanks 

    Attached files:  Screenshot_4.jpg
      Screenshot_5.jpg

  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi
    1. We have removed the Instagram module due to its new policy. You can use Html to add photos and link to your instagram page.
    2. You need to disable Https on your site to be able to submit blog comments.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    If you have to compromise security, what’s the use of this module?

    Thanks 

  •   Andrea replied privately
  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi 

    Can you send us an account with full editing rights.
    We need enough information to edit it for you, because your theme is not configurable with the module, so it takes a lot of editing.

    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    have you mixed up the messages with someone else because my name is not Berbel

  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi
    Sorry for your name confusion.
    Can you send us an account with full editing rights.
    We need enough information to edit it for you, because your theme is not configurable with the module, so it takes a lot of editing.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    please can you be a little more specific? see attach file

    directories, folders, files ? 

    anything more from Admin office?

    Thanks

    Attached files:  Screenshot_4.jpg

  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi
    We edited the blog block for you, you can check it out.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,  

    Andrea,

    I took a quick glimpse of it and looks OK.

    I’m going to work on it sometime later and let you know.

    I also may have a few questions about the Instagram.

    Thank you very much.

    Have a good weekend.

  •  251
    Andrea replied

    Hi
    As we said from previous message, our instagram module is no longer available, due to policy change from instagram.
    You can use html with images and links to your instagram instead.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    I remember

    I may have a question about the HTML.

    Thanks

  •  251
    Andrea replied

    Hi
    You can provide a full backoffice and FTP permission to us, we will do an html block for you.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi Andrea,

    are you still in Office?

    are you going to fix it today or Monday?

    I'll be working on BO & Cpanel and I don't want any conflict

     if you' ll fix today I'll send credentials right away otherwise Monday morning early.

    Thanks

  •  251
    Andrea replied

    Hi
    You can send it to us anytime, we will check it when our working day starts.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    Thanks for your reply, I’m checking the Blog now and find a few issues.

    When I finish I’ll send everything together before your working day starts Monday.

    Thanks

    Have a good Sunday

  •  8
    SPYRIDON replied

    Good morning,

    Dear Andrea,

    After you fixed the Blog module and while I was trying it out, I came across a few issues but I also noticed some other side effects (abnormalities) such as the styling containers on a few pages do not display any more as they used to be and the pages look bad.

    These pages are as follows: 

    • a) The Page that display the blocks of shopping cart – reward points iinfo & proceed to check out charges.
    • b) The Page that display the final check out with the block of detailed charges. 
    • c) The Product page with the block of the rewards points info including icon of ‘card_giftcard’.

    Please see attached files.

    Please can you try to reinstate the display containers? Thanks

    Now for the Blog module I noticed the following things:

    • a) Short content is not display anywhere
    • b) From FO when click on a Post cover always display only the Post featured image even if it’s switched to NO in BO, and if there isn’t any Post featured image then displays empty container.
    • c) RELATED PRODUCTS feature is not working in all posts and if by any chance does the display look weird.
    • d) When commenting on a post the Popup with text ‘’your comment was successfully added’’ display overlapping way up In header.

    I haven’t finish testing yet, I’ll continue after you fix some things and I think there are more issues that you may be able to notice faster than me since you are expertise professionals in this field and I’m an expertise professional in clothing business better.

    Thank you very much for also trying to fix the HTML Block to use for the Instagram.

    Credentials with full access coming up next in Private.

    Thanks

  •  8
  •   SPYRIDON replied privately
  •  8
    SPYRIDON replied

    Hi Andrea,

    I have a quick question.

    Since I gave you full access to my Admin Back Office can I also use it simultaneous at the same time while you might also using it without any conflict? 

     Thanks

  •  251
    Andrea replied

    Hi
    1. We install blog module, it doesn't affect your shoppingcart module. We'll re-style the lost spots for you.
    cart-points in your checkout page is not due to blog module, you check the config you have installed in BO.
    2. We have displayed a short description on the homepage for you.
    3. Post featured image will show on your blog detail page. Other pages will display Post cover photos.
    4. Related product is not available for blog, we have removed it for you.
    5. We have restyled the message for you.
    6. We have added html block containing photo and link to instagram, you can go to Manage HTML customer to change the image and link to your page.

    Note: You can use it normally while we're making changes, but you shouldn't. Because we need to know what editing we're doing. If something happens when you change it, we can't tell if you changed it or we changed it to test it..
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    I just took a quick glimpse and looks FANTASTIC but I have no time to test it any further now. I’ll do it later and let you know by tomorrow if I have any questions.

    Thanks a lot

  •  8
    SPYRIDON replied

    Hi,

    I just noticed a small thing.

    How can I fix the Blog as carousel slider or to add NAV arrows to slide it?

    Thanks

  •  251
    Andrea replied

    Hi
    You can leave the account you gave us access to, or open your site for us to check.
    We cannot access it to check the information you want to make.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi
    We have added navigation button for you, you can check it again.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    OK,

    Thank you, by tomorrow I'll let you know if I have more quastions

    Thanks

  •  251
    Andrea replied

    Hi
    If there is another problem, you can send us feedback, we will check it for you.
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    I think the Blog module is problematic or maybe is me.

    In Front Office display the Post cover images as it suppose to be but when click on image or ‘’ Read More’’ button takes you to the Blog page and instead to display again the Post cover image, display the Post featured Image even that in settings and in the posts is switched to NO

    If I do not choose a file for the Post featured image in Posts then when click to go to blog page it displays no image at all, also if delete any exist image  in Post featured is still showing in Blog page no matter refresh or clear any cache.  

    Is this normal?

    Please see attached files and can you check it out?

    Admin Office access is the same, FTP access next in private  

    Thanks

    Attached files:  Screenshot_1.jpg
      Screenshot_2.jpg
      Screenshot_3.jpg
      Screenshot_4.jpg

  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi
    1. you need to upload feature image for your blog to display
    2. Select "Feature" in the blog only to choose whether the blog is featured or not.
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    I do not understand the 2. can you explain it a little more specific maybe with an example?

    what is the difference of a featured blog or not a featured one? 

    Do you find that the module is working properly as it suppose to?

    Do I suppose to use the same image both for cover and featured?

    Thanks

  •  251
    Andrea replied

    Hi
    The module is working properly, that's the module we are using on our new themes.
    You understand simply, "Feature" is just an option to display posts to the home page. Since your theme is under development for a long time, the Feature selection is not available, your page will show the latest posts.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    OK,

    I think will manage it somehow using same image for both cover and featured.

    I'll check the HTML block for the instagram to see how it is and if I have any questions I'll let you know later or by tomorrow.

    Thanks



  •  251
    Andrea replied

    Hi
    If there is another problem, you can send us feedback, we will check it for you.
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    if I use the Embed from instagram in FO displays a large image. See file 1

    If I use images and link them to Instagram is OK but overlap the GDPR button. see file 2

    Is there any other way to use HTML block to connect with my Instagram?

    Can you tell me how to move the GDPR button a little lower instead of trying to change image sizes?

    Thanks

    Attached files:  Screenshot_1.jpg
      Screenshot_2.jpg

  •  251
    Andrea replied

    Hi
    You can leave the account you gave us access to, or open your site for us to check.
    We cannot access it to check the information you want to make.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •   SPYRIDON replied privately
  •   SPYRIDON replied privately
  •  251
    Andrea replied

    Hi
    Go to the file /themes/modern-fashion1/assets/field-css/field_style.css
    find the class "#footer .show-gdpr-modal" and fix the bottom for it
    https://prnt.sc/Ah_OR6Q_D2mI
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    Thank you very much with your directions I fixed the position of GDPR Button.

    For the Instagram in footer block I upload images through the html block and link them to my Instagram account.

    Is that how I suppose to use the html block for the instagram connection?

    Is there other ways to use HTML block to connect to Instagram and upload images directly from there inside the bounderies of instagram container in footer?

    Thanks

  •  251
    Andrea replied

    Hi
    As we said before, we have removed the instagram block and replaced it with html block, you can upload the image and replace the link as you are doing.
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    OK

    Thanks

  •  251
    Andrea replied

    Hi
    If there is another problem, you can send us feedback, we will check it for you.
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team