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  Public Ticket #2998261
stay logged in issue
Closed

Comments

  •  8
    SPYRIDON started the conversation

    Hi,

    I just noticed on the page to LOG IN into my BO that the stay logged in has been moved from down below its initial position to further upwards and is not working. see screenshot

     Can you tell me how to fix it?

     Thanks

  •  309
    Andrea replied

    Hi
    It's normal on my browsers
    https://prnt.sc/rGU-Uo-WDUEw
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    Thank you,

    What do you think the problem may be on my browser?

    Can you try to LOG IN in my Office from your browser  with my credentials you already have to see how the page looks like?

    Please let me know

    Thanks

  •  309
    Andrea replied

    Hi
    Your admin page is still normal
    https://prnt.sc/qV364d47sCLv
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    There is a misunderstanding

    I’ve no problem to LOG IN to my BO either.

    The problem on my Browsers is on the front LOG IN panel with the location of Buttons “stay logged in” & “I forgot my password” which have been moved (relocated) from the bottom of the container and are not working when try to click on them. see screenshot

    Can you tell me how to fix them back to their original location working again?

    Thanks

  •  309
    Andrea replied

    Hi
    It may be a browser error, you can fix it in the following way
    https://prnt.sc/q36ntKDaYHvx
    https://prnt.sc/4QlZjlT_98FZ
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    Thank you for your quick reply.

    I'm out of town, I'll check it out on my return in office next week and let you know.

    have a good afternoon and a good weekend.

    Thanks

  •  309
    Andrea replied

    Hi
    Wish you happy weekend
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    Thank you very much,

    After correction and addition to the file (theme.css:8) as per your screen shots the buttons shifted back to their original positions and working again. see attached files

    Can you tell me what may have caused the issue?

    Thanks

  •  309
    Andrea replied

    Hi
    It could be the browser doc you are using. You can view it in other browsers without any editing, everything is fine
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    Thank you very much,

    have a good night.

    You can close this ticket now

    Thanks

  •  309
    Andrea replied

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advance!

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    I’m coming back to this ticket because the fix in file theme.css:8 has created other issues to my BO Dashboard and modules such as by shifting the following button actions:

    ‘’help’’

    ‘’Check updates’’

    ‘’Manage hooks’’

    ‘’Add new template’’

    plus other distortions inside modules such as:

    ‘’Faceted search’’

    also maybe other issues that I didn't have a chance coming across too.

    see a few screen shots attached.

    I restored back the file theme.css:8 as it was before the fix and besides that all created issues are back to normal again even and the original issue with the shifted buttons on the Admin Pop Up Log in is back to normal position again.

    I can’t explain it, can you?

    Thanks

  •  309
    Andrea replied

    Hi
    When you change the style in the theme.css file, other blocks that also use that class are also changed.
    The change on the admin login page is due to your Chrome browser, not in other browsers. When the browser updates, it may have fixed that bug
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  8
    SPYRIDON replied

    Hi,

    That's what I thought but wasn't sure.

    Thanks have a good day

  •  309
    Andrea replied

    Hi
    Wish you a good day
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team