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  Public Ticket #2906210
email
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  • louraichia started the conversation
    October 31, 2021 at 9:05am

    Bonjour 

    voici les message qui s'affichent quand je veux traduire les mails en français

    Il y a un problème pour obtenir les fichiers d'e-mail.
    Veuillez vous assurer que les fichiers anglais existent dans le dossier /homepages/26/d551717845/htdocs/restaurantlino/modules/fieldblockwishlist/mails/en/

    Il y a un problème pour obtenir les fichiers d'e-mail.
    Veuillez vous assurer que les fichiers anglais existent dans le dossier /homepages/26/d551717845/htdocs/restaurantlino/modules/fieldcompare/mails/en/

    Il y a un problème pour obtenir les fichiers d'e-mail.
    Veuillez vous assurer que les fichiers anglais existent dans le dossier /homepages/26/d551717845/htdocs/restaurantlino/modules/fieldpopupnewsletter/mails/en/

  •  310
    Andrea replied
    November 1, 2021 at 3:19am

    Hi

    Please provide us FTP credentials and Back Office access of your site.


    Can you edit the image when you translate the email?
    Thanks



    Best Regards,

    Andrea - FieldThemes Support Team

  •   louraichia replied privately
  • louraichia replied
    November 1, 2021 at 5:28pm

    the emailsalert doesn't work

  •  310
    Andrea replied
    November 2, 2021 at 3:10am

    Hi
    You should send both the backoffice link so I can access it and the picture of your specific error so I can see better
    thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •   louraichia replied privately
  •  310
    Andrea replied
    November 2, 2021 at 9:17am

    Hi
    I have added enough files in the email to french translation for you, You can go in and translate the untranslated words into french
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  • louraichia replied
    November 2, 2021 at 1:34pm

    thank you, but I still do not receive the emails (new order,newsubscription,..)

  • louraichia replied
    November 2, 2021 at 2:22pm

    hi all is great



  •  310
    Andrea replied
    November 3, 2021 at 3:48am

    You're welcome!

    If there is any other problem, you can send us feedback, we will check it for you
    Have a good day
    Thanks


    Best Regards,

    Andrea - FieldThemes Support Team