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  Public Ticket #2887775
create account traduction
Closed

Comments

  •  4
    Dominique started the conversation

    Hi,


    I search for traduct the create account popup, there are nothing in prestashop traduction themes !

    Where is the TPL ?
    my purchase code : ceb8475d-5a39-4d13-955d-61d5f95178f9

    thanks

    Dominique

  •  4
    Dominique replied

    i find

    Customer Data Privacy block

  •  309
    Andrea replied

    Hi
    Looks like you found it
    If there is any other problem, you can give us feedback
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Hi Andrea

    Where is create an account traduction on block header : see you screenshot

  •  4
    Dominique replied

    Hi,

    when I am in the order page and I am logged in, I no longer have the CSS, the colors have disappeared and my search block is shifted

  •  4
    Dominique replied

    i personnalize css in the Field theme customizer, but on order page, there not CSS !

    see you screenshot

  •  309
    Andrea replied

    Hi
    When you click create an account there will be a pop up like this and you create a new account
    https://prnt.sc/1v018fv
    You can find your newly created account here
    https://prnt.sc/1v01fiw
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  309
    Andrea replied

    HI

    Can you send Backoffice and FTP for me to check the Order page for you
    Thanks


    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    I don't want to create an account !! I want to translate the word "create an account" in the header language block!

  •  4
    Dominique replied

    FTP : ftp.cluster020.hosting.ovh.net

    log : collectonp

    pass : hjWB57c9J


    BO : https://www.collectormania.fr/admin852xdq28d

    log : [email protected]

    pass : c85UrF66qhJ4FCi

  •  4
    Dominique replied

    folder www on ftp

  •  4
    Dominique replied

    i find for the word traduction "create an account" !

  •  309
    Andrea replied

    Hi
    I see your order page is still working normally, you can see the picture below
    https://prnt.sc/1v3lus5
    you want to translate Create an account into your desired language
    you go to International -> Translations and translate as you like
    https://prnt.sc/1v3mdak
    https://prnt.sc/1v3m630
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Actually no, it's because I added the CSS lines in the custom.css file but if you look at the size of the typo in the menu it is different from the rest of the site

    Afterwards I can manage like this, but I would like to know how to fix this bug because it is not the first time that I meet it on a Newsyork theme

    What is the manipulation ?

  •  4
    Dominique replied

    I have just deleted the lines of CSS code from the custom.css file, which was initially empty and we can see that the block sought at the top is no longer in position, that the color of the footer is no longer, the size of the links of the megamenu ...
    This bug is weird since it does not support the CSS lines that are in the fiedtheme customizer in the purchase tunnel!

    sorry for my bad translate !!

  •  309
    Andrea replied

    Hi
    Looks like your order page is missing a piece of css code and I added it
    You can check again
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Hi
    did you add it to that file?

  •  309
    Andrea replied

    Hi
    You can find it in the following file:
    /organic-home3/templates/checkout/checkout.tpl
    Thanks

    9327372957.png


    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    thank you so much !!

  •  309
    Andrea replied

    You are welcome 

    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Hi
    we have a bug in the footer on mobile, the first 2 blocks are not clickable, the links in the info block are not clickable

  •  309
    Andrea replied

    Hi

    I fixed it for you
    you can check again
    Thanks


    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Cool, thanks !!!

    We have a bug with the text "Your order on% s is complete" after an order on of the wirepayment and checkpayment module

    but I don't know if this concerns a theme bug


    In this text appears the name of the old theme "rosa" instead of the store "collectormania": I tried to translate this text but it does not want! do you have an idea ?

  •  309
    Andrea replied

    Hi
    I found the translation of the word you wanted but it's currently empty, you can add a translation for it and try again
    I have 1 order on your site with name "Test Test" email "[email protected]" for testing, can you cancel it for me?
    https://prnt.sc/1va5dwj
    https://prnt.sc/1va5jqi
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    ok for cancel your test and thank you soo much for the support ! :)

  •  309
    Andrea replied

    It's very pleasure to help you
    Have a good day
    Thank you

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Hi,

    I had to deactivate the smarty cache: the similar product module in the product sheets does not change when you change the language on the site, do you have any idea?

  •  4
    Dominique replied

    in the logs I have this, do you have any idea?

  •  309
    Andrea replied

    Hi
    1. Advanced Parameters -> Logs page is now active
    2. "the similar product module in the product sheets does not change when you change the language on the site"
    do you mean product-detail page?
    https://www.collectormania.fr/fr/armures-playmobil/10105-playmobil-lot-de-2-protection-poignets-gris-gladiateur.html
    Products with the same category as the product you are viewing will be displayed, so when you change the language, it will remain the same
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    hi

    Une erreur inattendue s'est produite. [PrestaShopDatabaseException code 0] : Unknown column 'id_shop' in 'field list'

    SELECT id_shop, id_marketplace, `id_order_ref`
                FROM `ps_fastbay1_order`
                WHERE `id_order` = 11821

     


  •  4
    Dominique replied

    the field themes it is compatible with Fastbay module ??

  •  4
    Dominique replied

    please check see youscreenshot

  •  4
    Dominique replied

    no product when add to cart


  •  309
    Andrea replied

    Hi
    I added your product to the cart and it works fine as you can see
    https://prnt.sc


    In our country, there are very few forms of ebay purchase, so we do not have that module
    You can customize the database structure of that module to suit your theme. Sorry for not providing you with the right Fastbay module
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    we don't have the
    Hook name: blockPosition1 and the blocks at the bottom of the page !!

  •  4
    Dominique replied

    did you touch something ??

  •  309
    Andrea replied

    Hi
    I didn't edit anything on your site, I just went to your site to see your add to cart popup
    I can't find blockPosition1 on pagebuilder
    can you check where that hook is?
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    Hi Andrea,
    We closed the site for obvious reasons of incompatibility of the theme with the rest of the modules (Store commander, Fastbay, M4PDF, Sendinblue, ...) and Prestashop 1.7.7.8

    We are in the process of rebuilding a prestashop latest version 1.7.8 but this time with the native theme, that's why I'm asking you to refund me for the purchase of the New York theme

    I wanted to thank you especially for your technical support and I'm sorry but for nothing! :(

  •  309
    Andrea replied

    Hi
    Thank you for using our theme, your theme is quite old and it is no longer compatible with the latest prestashop versions, you have been using it for a long time and can choose from our latest themes. us with the latest elementor to make your site perform at its best
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •  4
    Dominique replied

    sorry, my client does not want to use your themes until we reinstall the site and see its behavior with the modules quoted, I ask you for a refund, we will come back to you later

  •  309
    Andrea replied

    Hi
    Thank you for your interest in us
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team