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  Public Ticket #2883762
Error when list product
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Comments

  • JUAN JOSE SALVATIERRA started the conversation
    September 29, 2021 at 8:20pm

    Attached error Vertical menu when select a product.

  •  313
    Andrea replied
    September 30, 2021 at 2:52am

    Hi

    You download the file below and copy it to the file ./admimxxx/
    then try again
    https://www.dropbox.com/s/1ur4v5slczozl94/megamenu_product.php?dl=0
    Thanks


    Best Regards,

    Andrea - FieldThemes Support Team

  •   JUAN JOSE SALVATIERRA replied privately
  •   JUAN JOSE SALVATIERRA replied privately
  •   JUAN JOSE SALVATIERRA replied privately
  •  313
    Andrea replied
    October 1, 2021 at 2:16am

    Hi

    It is recommended to install your website on prestashop 1.7.7.x or higher and on PHP 7.2.3 for best performance of your site.
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  • JUAN JOSE SALVATIERRA replied
    October 1, 2021 at 1:31pm

    OK site upgrade and php 7.2 but it still with error

  •  313
    Andrea replied
    October 1, 2021 at 1:37pm

    Hi


    Can you send Backoffice and FTP for me to check

    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  •   JUAN JOSE SALVATIERRA replied privately
  •  313
    Andrea replied
    October 2, 2021 at 1:26am

    Hi

    Sorry, I can't find the folder where you installed your store
    Can you tell me where it is?

    Does it matter if I delete the theme you're using and reinstall the new one

    I have tested the theme you are using on our store and it works normally without any error as you said


    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  • JUAN JOSE SALVATIERRA replied
    October 2, 2021 at 4:06pm

    /var/www/html/

    /var/www/html/adminpanel

  • JUAN JOSE SALVATIERRA replied
    October 2, 2021 at 4:10pm

    ERROR... still please I need it working asap.

  • JUAN JOSE SALVATIERRA replied
    October 2, 2021 at 4:13pm

    And now front office broken too.

  • JUAN JOSE SALVATIERRA replied
    October 3, 2021 at 6:02am

    If you need reinstall it again do it, also you can use one click upgrade on modules.

  •  313
    Andrea replied
    October 4, 2021 at 3:18am


    Hi


    Looks like you copied the wrong file I sent to the adminxxx folder, so the product section of the vertical menu doesn't work
    I fixed it for you and you can check again
    Thanks

    Best Regards,

    Andrea - FieldThemes Support Team

  • JUAN JOSE SALVATIERRA replied
    October 4, 2021 at 5:52am

    Hello...

    The same problem and at this point, I dont know how to explain the same 10 times... 

    when I try to mande a menu with products is the same again and again...

    I test it on chrome, and edge...

  • JUAN JOSE SALVATIERRA replied
    October 4, 2021 at 5:53am

    Can you test it well this time?

    Just try to made a menu with 2 sub categories with the PRODUCTS option..

  • JUAN JOSE SALVATIERRA replied
    October 4, 2021 at 6:01am

    Looks like is parsing html instead a product..

  • JUAN JOSE SALVATIERRA replied
    October 4, 2021 at 6:07am

    try this

  •  313
    Andrea replied
    October 4, 2021 at 6:36am

    Hi

    you can clear cache and reload
    i checked on my chrome it is working fine as you can see i have added a lot of products to your menu
    https://prnt.sc/1upu60m
    Thanks


    Best Regards,

    Andrea - FieldThemes Support Team

  • JUAN JOSE SALVATIERRA replied
    October 4, 2021 at 7:37am

    Finally, God Bless.

    Thanks so much I see some things but i cand edit css and all be fine. Thanks I think thats all now finllay I can work on other things.

  •  313
    Andrea replied
    October 4, 2021 at 7:42am

    Hi

    you are welcome
    It's very pleasure to help you
    Thanks


    Best Regards,

    Andrea - FieldThemes Support Team