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  Public Ticket #2034910
does not appear Field Static Footer, Field Staticblock
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  • Luciano started the conversation

    Hi. When updating my prestashop version the modules no longer appear:
    Field Staticblock
    Field Static Footer
    They are activated but there is no way to show them.

    What can be? Activate the error test but no error appears.

  • Luciano replied

    new error

    Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/home/nantes/public_html/modules/fieldmegamenu/views/templates/hook/fieldmegamenu.tpl" on line 118 "{fieldProcessSmartCodes content=$menuItem->content}" unknown tag "fieldProcessSmartCodes" <-- thrown in /home/nantes/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 118

  •  1,593
    Criss replied

    Hi Luciano,

    Your new error I have processed. I have enabled debug mode and I did not find errors for not displaying 2 blocks: Staticblock, Staticfooter.

    Best Regards,
    Criss - FieldThemes

  • Luciano replied

    Yes, I do not miss mistakes either. I do not understand why they do not appear the modules.

  •  1,593
    Criss replied

    Hi Luciano

    What have you updated before? Modules or CMS? Based on that, we can find the error.

    Best Regards,
    Criss - FieldThemes

  • Luciano replied

    I have updated the prestashop version to 1.6.1.24. I do not remember making another change. Install another module but try to deactivate it and I do not see the footer either.

  •  1,593
    Criss replied

    Hi Luciano

    We're sorry for our late reply because we had 2 weekend days off.

    I deleted 2 modules and installed our modules but still couldn't find the error. I will try to fix the error for you.

    Best Regards,
    Criss - FieldThemes

  • Luciano replied

    Ok I'm still waiting. Thank you.

  • Luciano replied

    Found the problem?

  •  1,593
    Criss replied

    Hi Luciano

    Staticblock has reappeared. But the Staticfooter hasn't appeared yet, I'm still trying hard to help you.

    https://prnt.sc/o3q2lz

    Best Regards,
    Criss - FieldThemes

  • Luciano replied

    The static block does not appear, it does not appear in your screenshot.

  • Luciano replied

    Manage Staticblocks





  •  1,593
    Criss replied

    Hi Luciano

    Last time I made the staticblock appear.
    I have seen it disappear, and it remains the same. I will try to reinstall the theme (I will backup the data in case of an error).

    Best Regards,
    Criss - FieldThemes

  • Luciano replied

    Hi. Did you make any changes? A few days ago the new emails do not come out of my cpanel accounts, but if they come out they are answers.

    Thank you.

  •  1,593
    Criss replied

    Hi Luciano

    You should try to restore the backup before updating to the current version. Before that, you should back up the database to avoid unexpected errors.

    Actually we couldn't find that error when we turned on debug mode because the modules code is still not wrong.

    Best Regards,
    Criss - FieldThemes