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  Public Ticket #2034352
FieldHtmlBlock disappeared
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Comments

  • Humberto started the conversation

    Hello guys, 

    I had some errors, so I turned On the Debug Mode... The debug, showed me a problem with de FieldHtmlBlock, So I decided to deactivate, after fixing other error with the checkout process (about some required fields in the address form) I returned to deactivate the debug mode and re-activate de block. 
    But now, the module is not showing in the home page. 

    Did I do something wrong?
    In fact, I had problems with FieldVerticalMegamenu, but after the reactivation of the module, I just need to reorder de Hooks, and problem solved... But with HtmlBlock, is not the same. 

    *I have the same Website in Xampp, and I have my module running OK. I have checked all the files, But it seems everything to be OK. I dont know what is happening.

  •  1,593
    Criss replied

    Hi Humberto,

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  •   Humberto replied privately
  •  1,593
    Criss replied

    Hi Humberto,

    We need to add your Backoffice account. I will help you handle this problem.

    Best Regards,
    Criss - FieldThemes

  •   Humberto replied privately
  •  1,593
    Criss replied

    Hi Humberto

    Sorry for being late. Your issues have been processed.

    https://prnt.sc/nynl44

    https://prnt.sc/nynl85

    Best Regards,
    Criss - FieldThemes

  • Humberto replied

    Hello Peter, 

    Thanks a lot, I appreciate your time and support, But I think the problem is not solve... Or Maybe, I am not understanding.

    I will attach the same website, but from my localhost-xampp. Specifiyng the sections that now are disappeared.

    I hope these new pictures, could bring you more details.

    Best Regards.


    *In your pics you specify another modules. Not the FieldThemeHTMLBlock, you specify the vertical megamenu, and the cms bottom links.

  •  1,593
    Criss replied

    Hi Humberto

    We're sorry for our late reply because we had 2 weekend days off.

    I have understood your problem but I cannot access FTP because my area has been blocked. You can add my IP to access:
    1.54.197.102



    Best Regards,
    Criss - FieldThemes

  •   Humberto replied privately
  •  1,593
    Criss replied

    Hi Humberto

    You uninstall modules and install my new modules under the attached file.

    Best Regards,
    Criss - FieldThemes

  • Humberto replied

    Hello Peter! Good Morning, 

    I´ve tried, but it doesnt work. 

    Reinstalling the module, didnt change anything. Any other idea?
    (I have cleaned the cache in PS and my cookies in chrome)
    This kind of problem, in Venezuela used to called them as "cangrejo" (crab), because it seems to be fast and simple, but in fact is quite hard to solve.

    I have think my own way to solve: by putting the HTML code indo the index.tpl page... But I have faith in solving this thing in easy steps... before trying that solution.

    Best Regards Peter,
    Nice Day! 

  •  1,593
    Criss replied

    Hi Humberto

    If adding HTML to index.tpl, the system will not be able to understand.
    Current error due to our themes does not receive config of htmlblock modules. We are trying to handle it.


    Best Regards,
    Criss - FieldThemes