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  Public Ticket #2027247
New York Theme errors
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Comments

  • smythsys started the conversation
    May 28, 2019 at 11:14am

    Good morning,

             we have installed New York on a 1.6.1.9  and we have these errors.


    • Slider doesn't work. We have a Javascript error (se attached).
    • This might not be an error but PS says the version is 1.0. And the xml says version 1.4. But the theme is supposed to be in version 2.3.9???

    Thanks in advance


    .

  •  1,593
    Criss replied
    May 29, 2019 at 9:51am

    Hi smythsys,

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • smythsys replied
    June 4, 2019 at 8:56am

    Sorry, I don't know why I didn't receive emails about this. 

           Here are the FTP details:

    URL: ps2.smythsys.es

    user: prestaftp2

    Pass: UfHN4HozvKy3BLpMy5Ky

  •  1,593
    Criss replied
    June 5, 2019 at 2:54am

    Hi smythsys,

    Error due to undeclared variable. You can uninstall that module and reinstall it.

    Best Regards,
    Criss - FieldThemes

  • smythsys replied
    June 5, 2019 at 9:14am

    I uninstalled it now and reinstalled it and still get the same error. Turning wheel, no image. In console:


    jquery.brandsliderowlcarousel.js:3 Uncaught ReferenceError: fieldbs_minitem is not defined
        at jquery.brandsliderowlcarousel.js:3
        at dispatch (jquery-1.11.0.min.js:3)
        at r.handle (jquery-1.11.0.min.js:3)



  •  1,593
    Criss replied
    June 7, 2019 at 2:03am

    Hi smythsys,

    Can you send me a Backoffice account? I need it to check for errors.

    Best Regards,
    Criss - FieldThemes

  •  1,593
    Criss replied
    June 10, 2019 at 7:18am

    Hi smythsys

    We're sorry for our late reply because we had 2 weekend days off.

    Your problem has been resolved. 

    https://prnt.sc/nzt6mo

    You can change the background image, title, description in Manager slidershow.

    https://prnt.sc/nzt6qf

    Best Regards,
    Criss - FieldThemes