Okay
  Public Ticket #2004699
contact form doesn't work
Closed

Comments

  •   Michele started the conversation
  •  315
    Andrea replied

    Hi Michele,

    Thank you very much for your feedback!
    Please provide me FTP login information and Back Office access of your site.
    We will check as soon as possible.


    Best Regards,

    Andrea - FieldThemes Support Team

  •   Michele replied privately
  •  315
    Andrea replied

    Hi Michele,

    We cannot access your FTP, please check the information.
    http://prntscr.com/nmr00a


    Best Regards,

    Andrea - FieldThemes Support Team

  • Michele replied

    Same parameters as mine, and I can connect.. I don't know why you can't.. 


  •  315
    Andrea replied

    Hi Michele,

    We come from Vietnam. Please check if your host is blocking IP by Country ?


    Best Regards,

    Andrea - FieldThemes Support Team

  •   Michele replied privately
  •  1,593
    Criss replied

    Hi Michele,

    Your issue has been processed. Can you check back and let me know.

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied

    Ok, I've inserted your ip address in white list on the ftp filter. I'm waiting for news. Thank you

  •  1,593
    Criss replied

    Hi Michele,

    The error has been fixed. If a similar error occurs, please contact us.

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied

    Mm are you sure? If I try to fill th contact form here: https://www.tibigroom.it/presta/contattaci

    Doesn't work..

  • Michele replied

    Be aware that the site is in the subfolder /presta/ 

    If you need a presthop account send me an email address to create one

  •  1,593
    Criss replied

    Hi Michele,

    You can add my IP.

    118.71.192.245

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied

    I've alredy added

  •  1,593
    Criss replied

    Hi Michele,

    Your issue has been processed.

    https://prnt.sc/nnv694

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied

    Ok now it is ok, Thank you

  •  1,593
    Criss replied

    Hi Michele,

    Thank you for your review.

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied

    Can I Know for furthere installation of the Theme which file you have changed? Thankyou

  •  315
    Andrea replied

    Hi Michele,

    Yes, we have updated Contattaci for you.

    Have a nice day!

    Best Regards,

    Andrea - FieldThemes Support Team

  • Michele replied

    Ok but which file?

  •  315
    Andrea replied

    Hi Michele,

    1. Please update contact form folder in the 
     \theme\module
    2. get classic theme.js instead of the foder theme.js file
    \themes\name_theme\assets\js


    Best Regards,

    Andrea - FieldThemes Support Team