Okay
  Public Ticket #2004699
contact form doesn't work
Closed

Comments

  •   Michele started the conversation
  •  310
    Andrea replied
    May 10, 2019 at 3:19am

    Hi Michele,

    Thank you very much for your feedback!
    Please provide me FTP login information and Back Office access of your site.
    We will check as soon as possible.


    Best Regards,

    Andrea - FieldThemes Support Team

  •   Michele replied privately
  •  310
    Andrea replied
    May 10, 2019 at 9:26am

    Hi Michele,

    We cannot access your FTP, please check the information.
    http://prntscr.com/nmr00a


    Best Regards,

    Andrea - FieldThemes Support Team

  • Michele replied
    May 10, 2019 at 9:32am

    Same parameters as mine, and I can connect.. I don't know why you can't.. 


  •  310
    Andrea replied
    May 12, 2019 at 3:27am

    Hi Michele,

    We come from Vietnam. Please check if your host is blocking IP by Country ?


    Best Regards,

    Andrea - FieldThemes Support Team

  •   Michele replied privately
  •  1,593
    Criss replied
    May 13, 2019 at 7:14am

    Hi Michele,

    Your issue has been processed. Can you check back and let me know.

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied
    May 13, 2019 at 7:20am

    Ok, I've inserted your ip address in white list on the ftp filter. I'm waiting for news. Thank you

  •  1,593
    Criss replied
    May 13, 2019 at 7:34am

    Hi Michele,

    The error has been fixed. If a similar error occurs, please contact us.

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied
    May 13, 2019 at 7:37am

    Mm are you sure? If I try to fill th contact form here: https://www.tibigroom.it/presta/contattaci

    Doesn't work..

  • Michele replied
    May 13, 2019 at 7:45am

    Be aware that the site is in the subfolder /presta/ 

    If you need a presthop account send me an email address to create one

  •  1,593
    Criss replied
    May 13, 2019 at 8:13am

    Hi Michele,

    You can add my IP.

    118.71.192.245

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied
    May 13, 2019 at 8:18am

    I've alredy added

  •  1,593
    Criss replied
    May 13, 2019 at 9:57am

    Hi Michele,

    Your issue has been processed.

    https://prnt.sc/nnv694

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied
    May 13, 2019 at 10:01am

    Ok now it is ok, Thank you

  •  1,593
    Criss replied
    May 13, 2019 at 10:18am

    Hi Michele,

    Thank you for your review.

    Thank you for choosing our theme!

    Best Regards,
    Criss - FieldThemes

  • Michele replied
    May 16, 2019 at 7:25am

    Can I Know for furthere installation of the Theme which file you have changed? Thankyou

  •  310
    Andrea replied
    May 16, 2019 at 9:33am

    Hi Michele,

    Yes, we have updated Contattaci for you.

    Have a nice day!

    Best Regards,

    Andrea - FieldThemes Support Team

  • Michele replied
    May 16, 2019 at 10:11am

    Ok but which file?

  •  310
    Andrea replied
    May 16, 2019 at 10:24am

    Hi Michele,

    1. Please update contact form folder in the 
     \theme\module
    2. get classic theme.js instead of the foder theme.js file
    \themes\name_theme\assets\js


    Best Regards,

    Andrea - FieldThemes Support Team