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  Public Ticket #1988757
Theme not working
Closed

Comments

  • Ed Dumas started the conversation
    April 25, 2019 at 6:00pm

    The theme I purchased said it would work with Prestashop 1.7.5, but it did not.

  •  310
    Andrea replied
    April 26, 2019 at 1:23am

    Hi Ed Dumas,

    Thank you very much for your feedback!
    Please provide me FTP login information and Back Office access of your site.
    We will check as soon as possible.


    Best Regards,

    Andrea - FieldThemes Support Team

  • Ed Dumas replied
    April 29, 2019 at 2:55pm

    FTP Login: fieldthemes_vibracelets.com

    FTP Pass: x553ssjEXQ


    PrestaShop URL: https://www.vibracelets.com/admin762zr9xth/

    PrestaShop Login: [email protected]

    PrestaShop Pass: prestapassword_12345

  •  310
    Andrea replied
    April 30, 2019 at 2:27am

    Hi Ed Dumas,

    Sorry the theme you are using is a third party so we can't support it.

    Best Regards,

    Andrea - FieldThemes Support Team

  • Ed Dumas replied
    April 30, 2019 at 2:43pm

    If that is the case, I expect a full refund.

  • Ed Dumas replied
    May 1, 2019 at 6:11pm

    I'm waiting for your reply telling me I will be refunded in full. What's going on?

  •  310
    Andrea replied
    May 2, 2019 at 3:07am

    Hi Ed Dumas,

    The theme running on your website is a "climbing theme" theme, please check again.

    Best Regards,

    Andrea - FieldThemes Support Team

  • Ed Dumas replied
    May 2, 2019 at 11:57am

    I don't care if it's a climbing theme or not. I have already moved on and purchased a theme from somewhere else. Please refund me now.

  •  275
    Martin replied
    May 3, 2019 at 1:43am

    Hi Dumas,

    We already tested it works properly. Maybe it has some small issues.

    We can help you fix it because you have 6 months of support.

    In this case you simply change your mind.

    Thanks!

    Best Regards,
    Martin - FieldThemes

  • Ed Dumas replied
    May 6, 2019 at 11:39am

    I've already purchased on another theme. Please refund me my money immediately.

  •  275
    Martin replied
    May 7, 2019 at 3:48am

    Hi ,

    We do apologize for the inconvenience!

    Please submit a refund request here

    http://themeforest.net/refund_requests/new

    I will approve it to return your full money back.

    Thank you!

    Best Regards,
    Martin - FieldThemes