I'm new to your market and now I understand that you don't personalize your replies because I'm used with my web host and prestashop addons market to personalize our questions and answers but I think what it counts the most is the quick and knowledgeable service.
We do not understand very well. but if you have questions about topics, you can leave them here and we will check and fix them for you. Since we are left against the frame, there may be delays.
I'm planning to buy the NewYork Theme from you and before I wanted to see and check our communication in case I'll need support which I'm sure i'll need it.
I don't understand your phrase ''are left against the frame,there may be delays'' can you explain it a little more explicit for me please?
we come from Viet Nam. and our operating hours may be different from yours. so there will be a delay in the support process. hope you sympathize with us on this matter.
Hi,
after a theme purchase where from do i download it?
where do I receive support replies from you?
Hi SPYRIDON ,
After you have purchased them on themeforest, please visit the download section of the theme purchase account and download the theme.
Or check the email used to buy the theme.
Best Regards,
Criss - FieldThemes
Hi,
Thank you and I have two questions:
a) Is there a real person answering the questions or a robot?
b) If not a robot Is Edna a name of the same always person or just a general name used by the staff?
Best Regards
Hi SPYRIDON ,
We are your supporters,
Enda is just a fake name.
Best Regards,
Criss - FieldThemes
Hi,
Thank you for your quick reply.
I'm new to your market and now I understand that you don't personalize your replies because I'm used with my web host and prestashop addons market to personalize our questions and answers but I think what it counts the most is the quick and knowledgeable service.
Best Regards
Hi SPYRIDON,
We do not understand very well.
but if you have questions about topics, you can leave them here and we will check and fix them for you.
Since we are left against the frame, there may be delays.
Best Regards,
Criss - FieldThemes
Hi,
Thanks for your quick reply,
I'm planning to buy the NewYork Theme from you and before I wanted to see and check our communication in case I'll need support which I'm sure i'll need it.
I don't understand your phrase ''are left against the frame,there may be delays'' can you explain it a little more explicit for me please?
Best Regards
Hi SPYRIDON,
we come from Viet Nam. and our operating hours may be different from yours.
so there will be a delay in the support process.
hope you sympathize with us on this matter.
Best Regards,
Criss - FieldThemes
Hi,
Thank you for your reply,
No problem, I come from Greece, you're 5 hours ahead of ours.
Best Regards
Hi SPYRIDON ,
Yes, Have a nice day!
Best Regards,
Criss - FieldThemes