We are about to close the purchase in Envato of its theme New York, but we have some doubts that have to stop the purchase.
The first thing we want to know, is if the theme can be applied to a multienda.
We would also like to know if the support, even if it does not include the installation, if the quick guide of how to do it, configuration manual and support as quickly as possible to avoid the incidents that will arise during the first days.
Our store is in production and we can not have it out of line for a long time.
We are currently using Prestashop 1.6.1.20 and we plan to update to the latest version 1.6.1.X. Would it be advisable to update to the latest version first?
Depending on your answers we will choose your theme or another one that we also like and offer us a simple installation with few errors.
You can create a test to build your new website instead of stopping using the website to change, they will reduce your revenue.
If you copy all the data and folders from the old website to create a test website it will be good. And you will be happy to learn to use the extra types you want.
Because I and you are the two countries that can be left at the same time, so the support issues will be very difficult to quickly. But we will always support you best and as quickly as possible.
With the update version of prestashop issue, you can do that before doing any other issues.
with version 1.6 it will be less error because they have completed a lot compared to the current 1.7.
Please make a right choice, wish you success. sorry for my english, i'm using google translate to tell you.
I appreciate the information and its sincerity when offering me your theme.
Our intention is for now, to continue working with Prestashop 1.6 and change to 1.7 after the summer, when our sales go down a little and we have less work.
We have to evaluate other offers we have, but your theme we like it a lot.
Thank you very much for the information and we will contact you again shortly.
Is this template valid for Prestashop 1.6? We note that the cover photos are of elongated size, while we use square photos in our images (Check our store at www.forcobay.com or the attached image). Maybe our images do not adapt well to the elongated format for fashion stores? Can the images be adjusted to a square size and not rectangular?
Regarding the photos, when implementing our photos in your theme, would they be deformed? Or would it be possible to maintain the original height and cut the width so as not to distort the image?
I attached an image of our product. The red line simulates the cut of the image by adapting it to your theme.
I hope you understand what I'm trying to explain to you.
Don't worry, we only need one of your original photos to be the largest, we can help you config them. But make sure the images are the same size in the largest mode of the original image.
The images that we upload of our products are 1000 x 1000 px, like the one we attach to you.
Yes, you confirm that there will be no problem in these images are well framed in the subject, we proceed to make the purchase to implement the theme in our test store.
In the first place, we have installed the theme without major problem in our store of tests (clone of the original), in the absence of translating it and making the configuration of images and modules.
Our first question:
We can make the necessary changes and translations in the theme that we have now installed in the copy of our store, for later by means of the module of import - export of themes to make a copy already prepared for our shop in production?
Finally, we have installed the Home 2 version, given that the Home 6 version, with the black background, presented us with the problem of the color of the texts.
Good Morning.
We are about to close the purchase in Envato of its theme New York, but we have some doubts that have to stop the purchase.
The first thing we want to know, is if the theme can be applied to a multienda.
We would also like to know if the support, even if it does not include the installation, if the quick guide of how to do it, configuration manual and support as quickly as possible to avoid the incidents that will arise during the first days.
Our store is in production and we can not have it out of line for a long time.
We are currently using Prestashop 1.6.1.20 and we plan to update to the latest version 1.6.1.X. Would it be advisable to update to the latest version first?
Depending on your answers we will choose your theme or another one that we also like and offer us a simple installation with few errors.
Thank you very much for your help.
Hi Juan Antonio,
You can create a test to build your new website instead of stopping using the website to change, they will reduce your revenue.
If you copy all the data and folders from the old website to create a test website it will be good. And you will be happy to learn to use the extra types you want.
Because I and you are the two countries that can be left at the same time, so the support issues will be very difficult to quickly. But we will always support you best and as quickly as possible.
With the update version of prestashop issue, you can do that before doing any other issues.
with version 1.6 it will be less error because they have completed a lot compared to the current 1.7.
Please make a right choice, wish you success.
sorry for my english, i'm using google translate to tell you.
Best Regards,
Criss - FieldThemes
Good Morning.
I appreciate the information and its sincerity when offering me your theme.
Our intention is for now, to continue working with Prestashop 1.6 and change to 1.7 after the summer, when our sales go down a little and we have less work.
We have to evaluate other offers we have, but your theme we like it a lot.
Thank you very much for the information and we will contact you again shortly.
Regards
Hi Juan Antonio,
Yes,
We are ready to serve you when you need.
Thank you for your interest in our products.
Good luck.
Best Regards,
Criss - FieldThemes
Hi Edna!
We are very interested in your theme New York and I have one last doubt regarding its implementation in our store.
We like very much for example the template in its version:
https://demo.fieldthemes.com/newyork17/store/home6/es/
Is this template valid for Prestashop 1.6? We note that the cover photos are of elongated size, while we use square photos in our images (Check our store at www.forcobay.com or the attached image). Maybe our images do not adapt well to the elongated format for fashion stores? Can the images be adjusted to a square size and not rectangular?
Thank you very much for your help.
Regards
Hello again!
Regarding the photos, when implementing our photos in your theme, would they be deformed? Or would it be possible to maintain the original height and cut the width so as not to distort the image?
I attached an image of our product. The red line simulates the cut of the image by adapting it to your theme.
I hope you understand what I'm trying to explain to you.
Thank you.
Regards
Hi Juan Antonio,
Don't worry, we only need one of your original photos to be the largest, we can help you config them.
But make sure the images are the same size in the largest mode of the original image.
eg: 800x800 ??
Best Regards,
Criss - FieldThemes
This is their demo on 1.6
https://demo.fieldthemes.com/newyork16/home6/
http://prntscr.com/me14fl
Best Regards,
Criss - FieldThemes
Hello!!!!
The images that we upload of our products are 1000 x 1000 px, like the one we attach to you.
Yes, you confirm that there will be no problem in these images are well framed in the subject, we proceed to make the purchase to implement the theme in our test store.
Thank you.
Regards
Example of product image 1000 x 1000 px
Hi Juan Antonio,
Yes, it is easy for the image, no need to worry about this.
Best Regards,
Criss - FieldThemes
Hi Edna!
We made the purchase and this afternoon, we will try to perform the installation in our store in tests.
Our username in Themeforest is forcobay.
I suppose that inside the download package, there will be some installation manual. Is that so?
If you have any questions, we will write you again.
Thank you.
Hi!
In the first place, we have installed the theme without major problem in our store of tests (clone of the original), in the absence of translating it and making the configuration of images and modules.
Our first question:
We can make the necessary changes and translations in the theme that we have now installed in the copy of our store, for later by means of the module of import - export of themes to make a copy already prepared for our shop in production?
Thank you
Hi!
Finally, we have installed the Home 2 version, given that the Home 6 version, with the black background, presented us with the problem of the color of the texts.
I open new tickets with the first questions.
Thank you.
Hi Juan Antonio,
Sorry for the delay,
Yes, Please let us know your requirements, if they are in our field, we will help you fix or guide you to fix them.
There is no need to create too many tickets, you just need to create a ticket and make your requests, we will help you find the cause and fix them.
Best Regards,
Criss - FieldThemes
Hola Edna,
Muchas gracias por la ayuda que ya me estás prestando en privado para la configuración de nuestro theme.
Nos está siendo de mucha ayuda tu intervención.
Muchas gracias.
Regards
Hi Juan Antonio,
Yes, Thanks you so much!
Have a nice day!
Best Regards,
Criss - FieldThemes