I bough your theme "Anna Handcrafted jewelry responsive Prestashop 1.7 Theme" on 20 December 2018.
After installation, I discover that on mobile didn't work (this is a huge problem since the market consist in a majority of mobile users/buyers). The loading time is unacceptably long and the mobile version is crowded (the images overlap each other).
Hello,
I bough your theme "Anna Handcrafted jewelry responsive Prestashop 1.7 Theme" on 20 December 2018.
After installation, I discover that on mobile didn't work (this is a huge problem since the market consist in a majority of mobile users/buyers). The loading time is unacceptably long and the mobile version is crowded (the images overlap each other).
I would like a refund.
Thank you,
Toni
Hi Toni ,
With the errors, we can help you by sending us error problem information.
We will help you fix and asap for you.
If we do not perform support or fix errors for you then refund is valid.
because it's our fault.
but in cases where no support for repair is required, we do not accept refund.
wish you sympathize.
Best Regards,
Criss - FieldThemes