Okay
  Public Ticket #1827284
internet explorer
Closed

Comments

  •  4
    david oloriz started the conversation

    Buenos días,

    La plantilla va genial, pero tengo un fallo en internet explorer. Mi página es www.eltiobaliz.com  .

    Gracias.

  •  1,593
    Criss replied

    Hi david oloriz,

    Sorry, IE browser is so fussy with css so they are buggy, please provide the information and we will try to fix them.

    Best Regards,
    Criss - FieldThemes

  •  4
    david oloriz replied

    Good morning,

    What information do you need?

  •  1,593
    Criss replied

    Hi david oloriz,

    We need your FTP and back-office access information.

    But we will help you fix them early next week.

    For tomorrow and the next day we will take a weekend break.

    Best Regards,
    Criss - FieldThemes

  •  4
    david oloriz replied

    Buenas tardes,

    ¿Me podrían ayudar?

    Gracias

  •  1,593
    Criss replied

    Hi david ,

    Please provide access information of FTP & Admin.

    We can help you the best!

    Also please provide your purchase PDF file, we need to verify before support.

    Thanks for the cooperation.


    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david ,

    http://prntscr.com/m5n0iz

    http://prntscr.com/m5n0py

    Unable to access any information from you, please check back.

    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david oloriz,

    similar problem,

    cannot be accessed with the information you provide.

    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david oloriz,

    but we have access problems and can't help you fix them as quickly as possible.
    may be access from another country.
    We are from Vietnam and our IP is: 58.187.54.246

    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david oloriz,

    Do you have any plugins installed?
    Are you sure of the problem from our theme.
    So hope you do not badly evaluate our theme.
    Because we tried to access your information.
    But everything is not accessible.
    I hope you can check all the information for the most accurate.

    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david oloriz,

    why don't you send them here,
    We suport in the ticket, not email.
    You can send it directly here or post them on the hosting website and give us a sharing url.

    Or you can simply create other access information to make sure.
    and send us by .txt file

    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david oloriz,

    We know your problem but can't access your information to fix them.
    do you understand me. Please create other access information and send them to us.
    We will help you fix them.

    The problem is that IE does not accept all css styles, but with people doing this font-end clearly,
    so there are many style issues like css3 that do not support IE.

    Best Regards,
    Criss - FieldThemes

  •   david oloriz replied privately
  •  1,593
    Criss replied

    Hi david oloriz,

    Please you add css:

    .owl-item img {
    width: 100%;
    }
    .fwh .block_cate_top{
    text-align: center;
    }

    to after file:

    root/themes/name_theme/assets/field-css/field_style.css

    Then let us know to check more issues.

    Best Regards,
    Criss - FieldThemes

  •  4
    david oloriz replied

    Ya he hecho los cambios que indican en el css y los tienen disponibles para seguir investigando

  •  1,593
    Criss replied

    Hi david oloriz,

    What else?
    please let us know.
    We checked and found that the problem no longer appeared.

    Best Regards,
    Criss - FieldThemes

  •  4
    david oloriz replied

    Buenas tardes,

    El problema con el explorador estaría resuelto. Gracias, pero faltaría resolver el problema de rendimiento con el plugin de categorías.

    Un saludo.

  •  1,593
    Criss replied

    Hi david oloriz,

    Please use pictures and details related to the problem.

    Best Regards,
    Criss - FieldThemes

  •  4
    david oloriz replied

    Buenas tardes,

    En las imágenes no se puede ver el rendimiento de la página web. El problema se encuentra, en el plugin vuestro de "categorias", y si queréis lo activamos cuando nos digan para que hagan las pruebas de rendimiento de la página principal, para ver el fallo. El fallo es que tarda muchos segundos en cargar la página principal con el plugin de "categorias".

    Un saludo

  •  1,593
    Criss replied

    Hi david oloriz,

    Please take your actions and capture the issues you want us to know so that we can help you fix them.
    Give us the most detailed view of the problem.

    Best Regards,
    Criss - FieldThemes