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  Public Ticket #1819928
Error when installing a themeforest theme
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  • Shizler started the conversation

    I purchased a themeforest theme from envato and I am having trouble installing it in prestashop.

    My website is hosted on cpanel. I have uploaded the installable theme.zip file to prestashop/themes folder.

    When I try to install in prestashop I get this error. Please help.

    Attached files:  ewrror.PNG

  •  1,035
    Edna replied

    Hi Shizler ,

    Let us know what you use their full name file.

    And what version of php are you using?

    Also you are using Ps 1.7.4.x?

    Finally, make sure you have bought the right theme 1.7

    Best regards,

    Support Team!

  • Shizler replied

    Hi Edna,

    I don't understand the first line, but  the name of the file is rosebud.zip.

    I'm using PHP 7.0 and Ps 1.7.4.4

    This is my first time buying a theme and creating an e-commerce website, so I don't know if I bought the right theme. This is the theme I bought, rosebud

  •  1,035
    Edna replied

    Hi Shizler,

    Sorry, the file must be named ...- install-theme.zip
    Try opening your file and checking.

    Best regards,

    Support Team!

  •  1,035
    Edna replied

    Hi Shizler,

    Oh! This is a wordpress theme and they are not developed by us.

    Please find the theme developer for support.

    https://mikado.ticksy.com/?envato_item_id=21551562

    Best regards,

    Support Team!

  • Shizler replied

    Okay, thanks

  •  1,035
    Edna replied

    Hi Shizler ,

    Yes, No problem.

    Best regards,

    Support Team!

  • Shizler replied

    Has there been any issues like this?

  •  1,035
    Edna replied

    Hi Shizler ,

    Please contact the theme developer for support. We would like to open tickets that do not belong to our theme.

    Best regards,

    Support Team!