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  Public Ticket #1818923
homepage va muy lenta
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  • david oloriz started the conversation

    Tengo un php 7.2 y prestashop 1.7.4, y la homepage va muy lenta (10 segundos de construcción antes del envío al cliente), ¿hay alguna opción?

    Gracias

     

  •  1,035
    Edna replied

    Hi david oloriz,

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best regards,

    Support Team!

  • david oloriz replied

    Buenas tardes,

    Me podrían ayudar?

    Gracias

  •  1,035
    Edna replied

    hello david oloriz,

    Please provide me FTP login information and Back Office access of your website.
    We will check it and help you.

    Best regards,

    Support Team!

  •   david oloriz replied privately
  •  1,035
    Edna replied

    Hi david ,

    http://prntscr.com/m5n0iz

    http://prntscr.com/m5n0py

    Unable to access any information from you, please check back.

    Best regards,

    Support Team!

  •   david oloriz replied privately
  •  1,035
    Edna replied

    Hi david oloriz,

    Similar problems, cannot be accessed by the above information.

    Best regards,

    Support Team!

  •   david oloriz replied privately
  •  1,035
    Edna replied

    Hi david oloriz,

    but we have access problems and can't help you fix them as quickly as possible.
    may be access from another country.
    We are from Vietnam and our IP is: 58.187.54.246

    Best regards,

    Support Team!

  •   david oloriz replied privately
  •  1,035
    Edna replied

    Hi david oloriz,

    It's hard to understand,
    We cannot access any of your information.
    admin reported that the account does not exist or after the password.
    FTP cannot connect to the server.

    Best regards,

    Support Team!

  •  1,035
    Edna replied

    Hi david oloriz,

    turn off smarty ccc and load homepage to check for errors when loading with your browser's f12.
    Currently we detect a js error but don't know which modules are using the smarty ccc.

    http://prntscr.com/m95ksl

    Best regards,

    Support Team!