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  Public Ticket #1806378
Responsvie compatibility
Closed

Comments

  • Fabien Trotti started the conversation
    December 3, 2018 at 3:30pm

    Hello,


    how are you? We're facing a trouble with the tempalte aqnd the responsive on mobile.

    It seems like the image background doesn't get the responsive into the mobile version.

    Could you let me know wher is it possible to change it into the css please?

    I attached 2 pictures into this ticket.

    Best Regards


  •  1,593
    Criss replied
    December 4, 2018 at 1:53am

    Hi Fabien Trotti,

    Sorry we investigated and the reason for them is:

    on the IOS not receiving css:

    background-attachment: fixed;

    Please you add css to after file:

    root/themes/name_theme/assets/field-css/field_style.css

    @media (max-width: 991){
.static-home-center-custom{
background-attachment: inherit;
}
}

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 4, 2018 at 8:34am

    Hello Edna,

    Thank you for you answer.

    I add the css as you said but it seems not changing anything as you can see on the pictures attached.

    What can I do for solving it please?

    Best Regards

  •  1,593
    Criss replied
    December 4, 2018 at 9:07am

    Hi Fabien Trotti,

    css not yet received clear cache or open root folder / var / cache / delete 2 dev and prod folder (if PS> 1.7.4.x)
    or PS <1.7.4.x open root folder / app / cache /

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 4, 2018 at 9:27am

    Hi Elda,

    I delete the 2 folders dev & prod from the follow path you gave me.

    There is the PROD file that reappears every time I erase it. Is this normal? Is this a problem?

    It seems not like again. 

    Where does it could come from?

    Best regards

  •  1,593
    Criss replied
    December 4, 2018 at 9:30am

    Hi Fabien Trotti,

    Yes, No matter what the cache, they will recreate themselves when loading the website.

    How do you add css files?

    Let us know.

    Current css has not been received yet.

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 4, 2018 at 9:31am

    Ok Edna. Thank you for the informations.

    Do you have the answer about the template? 

    Do you need FTP access or something else?

    Best Regards

  •  1,593
    Criss replied
    December 4, 2018 at 9:34am

    Hi Fabien Trotti,

    I think I should need your access information,

    They will help us fix it faster.

    Best Regards,
    Criss - FieldThemes

  •   Fabien Trotti replied privately
  •  1,593
    Criss replied
    December 4, 2018 at 9:46am

    Hi,

    http://prntscr.com/lqh7cb

    I can not access that information, please check back.

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 4, 2018 at 9:56am

    Hi,

    It is protected by firewalls for Switzerland. Can you give me your IP and we'll open the way for you

    Best regards

  •  1,593
    Criss replied
    December 4, 2018 at 9:58am

    Hi,

    our ip : 58.187.54.9

    We come from Viet Nam

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 4, 2018 at 10:02am

    Hi,

    Thank you.

    I transfered it to your host provider.

    I'll inform you when it'll be open

    Best Regards

  •  1,593
    Criss replied
    December 4, 2018 at 10:06am

    Hi,

    Yes, 

    We are about to end our work day, and we may continue to support you the next business day.

    and maybe ip we will change so will need you again.

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 4, 2018 at 10:15am

    Hi,

    I understand it because I use to live in Bangkok and my family-in-law are in Vietnam. I know the GMT time.

    I'll inform you soon as I get the information.

    Sincerely yours.

  •  1,593
    Criss replied
    December 4, 2018 at 10:18am

    Hi,

    Yes, thank you.

    We wait for the news from you.

    Best Regards,
    Criss - FieldThemes

  •   Fabien Trotti replied privately
  •  1,593
    Criss replied
    December 5, 2018 at 2:31am

    Hi Fabien Trotti,

    Okay, Please you check again.

    We fixed problem for you.

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 5, 2018 at 3:29am

    Hi Edna, 

    Thank you for your work.

    It works on all the first image but the last one called "Temoignages"

    Can you check it again please.

    Thank you

  •  1,593
    Criss replied
    December 5, 2018 at 3:51am

    Hi Fabien Trotti,

    Sorry,

    We fixed problem for you.

    Please you check again.

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 5, 2018 at 3:53am

    Thank you Edna.

    It works on my end.

    Could you explain me where can I reduce the isze of the log on mobile version and if I can make it appeard when I scroll into the sticky menu?

    Best regards

  •  1,593
    Criss replied
    December 5, 2018 at 3:56am

    Hi,

    Sorry,

    We do not understand, can you be more detailed?

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 5, 2018 at 3:59am

    I d like to reduce the size of the logo on the mobile version as you can see on the picture it s too big and take half of the screen on the homepage.

    The logo is disapearing when we scroll down and the logo is not there anymore on the mobile version in the brown line of the menu. 

    Best Regards

  •  1,593
    Criss replied
    December 5, 2018 at 4:06am

    Hi Fabien Trotti,

    You can use css to resize or to hide something.

    Best Regards,
    Criss - FieldThemes

  • Fabien Trotti replied
    December 5, 2018 at 4:24am

    I try to do it but for the logo I can't do it with the custom css

  •  1,593
    Criss replied
    December 5, 2018 at 4:32am

    Hi,

    What did you add css?

    Let us know.

    Best Regards,
    Criss - FieldThemes