The error we have is that when we filter the product by characteristics the title 'filter products by' is duplicated as many times as searches have been made
I try and the problem fixed but the style it's still bad.
Another cuestion, I try to translate the this to senteces "active filters" and "sort by" and in the theme transalation it doesn't apeare. You know where i can translate those sentences?
Firts I ask you about some translations, I tried to find them in the translation section of the theme but it's not there. It's to sentences about the filter. The sentences are "Active Filters" and "Sort By". Another issue I notice yesterday it's that in the theme on the contact page there is a map and I want to know where I can change the location that it's in the map. Because I suppose that that addrees came from the Shop Contact but not I change that and the location of the map doesn't change.
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Hi again Edna I have another issue in this website with another module.
The issue is the module of fieldblocksearch that I tried search by the product reference and we have some reference that is like '85' only a number with one or two digits, and that the search module don't find them but if I tried with the product reference that's like '314' it works perfect.
The error we have is that when we filter the product by characteristics the title 'filter products by' is duplicated as many times as searches have been made
Hi Cristina ,
Thank you very much for your feedback!
Please provide me FTP credentials and Back Office access of your site.
We will check it and help you asap!
Best Regards,
Criss - FieldThemes
Hi Cristina ,
I have edited them but it seems that your website has some caches that do not save changes try clearing all your caches.
Best Regards,
Criss - FieldThemes
Hi Edna,
I clean the cache and the issue still happens
Hi Cristina,
http://prntscr.com/lky0cd
Files have been changed but your front-end does not recognize them.
Is FTP true?
Best Regards,
Criss - FieldThemes
Hi Edna,
Yes Is a true FTP i do a new user for you, what archive did you update?
Hi Cristina ,
Root/themes/onlineshop_home2/templates/catalog/_partials/facets.tpl
http://prntscr.com/llf7u7
Access by the information you give
http://prntscr.com/llf86o
http://prntscr.com/llf89w
Best Regards,
Criss - FieldThemes
Hi Edna
Now works perfect but it doesn't look like the old one
Hi Cristina ,
We continued to modify the style but the problem was not fixed. do you know why ?
Best Regards,
Criss - FieldThemes
Hi Edna,
I try and the problem fixed but the style it's still bad.
Another cuestion, I try to translate the this to senteces "active filters" and "sort by" and in the theme transalation it doesn't apeare. You know where i can translate those sentences?
Hi Cristina ,
My css is still there but the file is not updated with the new css content.
http://prntscr.com/lnura8
http://prntscr.com/lnurfh
Best Regards,
Criss - FieldThemes
Hi Edna
I can see the css and it's perfect now.
You know something about the other cuestion I ask you?
Hi Cristina ,
There are many questions to me so you can repeat your question to me.
Best Regards,
Criss - FieldThemes
Hi Edna,
Yes sure, no problem.
Firts I ask you about some translations, I tried to find them in the translation section of the theme but it's not there. It's to sentences about the filter. The sentences are "Active Filters" and "Sort By". Another issue I notice yesterday it's that in the theme on the contact page there is a map and I want to know where I can change the location that it's in the map. Because I suppose that that addrees came from the Shop Contact but not I change that and the location of the map doesn't change.
Hi Cristina,
Okay,
Now you can translate them,
search theme translation.
With google coordinates, we use the information entered in your contact >> store.
Please edit 2 these coordinates: http://prntscr.com/lnxyb2
Best Regards,
Criss - FieldThemes
Hi again Edna,
Thanks about the translations it works perfect now.
But the map I modify those coordinates and still not change.
Hi Cristina,
Sorry,
I was mistaken,
This is an iframe,
Please replace it with another iframe via html modules
http://prntscr.com/lnzct8
Best Regards,
Criss - FieldThemes
Hi again Edna,
Thanks again, now it's ok!
Thanks a lot for all.
Hi Cristina ,
Yes, No problem.
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Best Regards,
Criss - FieldThemes
Hi again Edna I have another issue in this website with another module.
The issue is the module of fieldblocksearch that I tried search by the product reference and we have some reference that is like '85' only a number with one or two digits, and that the search module don't find them but if I tried with the product reference that's like '314' it works perfect.
Hi Cristina ,
With search you need to enter at least 3 characters or more.
Best Regards,
Criss - FieldThemes