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  Public Ticket #1247307
SamrtBlog button disapeared
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Comments

  • PRIDER started the conversation
    July 20, 2017 at 9:04am

    Hi

    FieldThemes SamrtBlog button disapeared in backoffice menu of our PS 1.7.1.1

    Can you help us please ?

    http://www.marieantoilette.net/eshop/

    PR

  •  256
    Martin replied
    July 20, 2017 at 9:07am

    Hi PRIDER ,

    You need to remove our 3 smart modules and reinstall them,

    They will reappear.

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    July 20, 2017 at 9:20am

    We already tried this but the modules didn't reappeared...

    PR

  •  256
    Martin replied
    July 20, 2017 at 9:26am

    Hi PRIDER,

    We want to ask you a question that:

    You currently have too many errors,

    Would you like to re-install another version and use the latest theme?

    We have updated to themeforest.net

    Is this just to make sure that they are better now and will not appear error later?

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    July 20, 2017 at 9:49am

    Sure

    Updating the Dorado theme won't delete all our parameters in any modules ?

    What do you mean by "re-install another version" ?

    PR

  •  256
    Martin replied
    July 20, 2017 at 10:17am

    Hi PRIDER ,

    Sorry,

    But some of our modules are forced to install new ones so they work well, so just updating is not the best,

    Currently they have many unwanted bugs,

    We know if reinstalling will take up a lot of your settings now, but they would be better if you reinstalled.

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    July 20, 2017 at 10:28am

    I'm not sure to understand well your answer...

    Do you speak french by chance ?

    PR

  •  1,587
    Criss replied
    July 21, 2017 at 3:03am

    Hello PRIDER ,

    Thanks for your feedback!

    Really sorry!

    Due the old version will generate some errors so to fix this you can install new ps deefault and we will  "add theme" for you.

    It was our fault when we just finished yesterday's update 1712 . We will help and support you to complete it.

    What do you think?

    Look forward to receiving your consent!

    Thank you very much!

    Best Regards,
    Criss - FieldThemes

  • PRIDER replied
    July 21, 2017 at 7:39am

    Hi Edna

    As you propose to install a "new ps deefault"

    What about our actual shop? We are in production, design,menus, settings, produts, category, orders and sales...

    Will you help us to import everything in the new Prestashop?

    Regards

    PR

  •  1,587
    Criss replied
    July 21, 2017 at 10:08am

    Hello

    Please provide me your cpanel and back_office...

    We will try to check and fix it help you..

    Best wishes!

    Best Regards,
    Criss - FieldThemes

  •   PRIDER replied privately
  •  1,587
    Criss replied
    July 24, 2017 at 2:57am

    Hi PRIDER,

    We have tried to replace and install smartblog but everything nothing changed. 

    This problem is over the difficulty with us.

    ...


    Best Regards,
    Criss - FieldThemes