After installing Vela 1.7, system does not display product details page and Category page. Since I purchased the theme, I did not use it, as I was waiting for update. Now I am getting frustrated of it. I appreciate your cordial help.
I am so please to get your after sales support. Really happy to buy your theme.
Additionally it is great to see that you have shared the problem and how you resolved, that I can understand and troubleshoot on my own in future. It will reduce both of our future workload.
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
After installing Vela 1.7, system does not display product details page and Category page. Since I purchased the theme, I did not use it, as I was waiting for update. Now I am getting frustrated of it. I appreciate your cordial help.
Hi Mohammad ,
Thank you very much for your feedback!
Please provide me FTP credentials and Back Office access of your site.
We will check upgrade it and help you asap!
Best Regards,
Martin - FieldThemes
Hi Martin,
Hope you are ok. I am waiting for your response still.
Appreciate your kind and quick attention to my issue.
Regards
Mohammad
Hi,Can you check your admin information? We can not get in.
Best Regards,
Criss - FieldThemes
Hi Edna,
Sorry for the convenience. It should work fine now.
Please follow the login details I shared below.
Regards
Mohammad
hi Mohammad ,
Sorry for the delay,
We just spent the weekend,
And hnay is our first week,
They fix them for you.
Please you check again.
Best Regards,
Martin - FieldThemes
Hi Martin
Thanks for your response. Hope you had a very good weekend.
I have uploaded an screenshot for you, it may help you to find out.
Waiting for very quick solution.
Regards
Mohammad
hi Mohammad,
The problem lies here:
http://prntscr.com/flvva7
http://prntscr.com/flvvlo
After fixing:
http://prntscr.com/flvwfp
http://prntscr.com/flvw5z
Best Regards,
Martin - FieldThemes
Thanks a lot Martin
I am so please to get your after sales support. Really happy to buy your theme.
Additionally it is great to see that you have shared the problem and how you resolved, that I can understand and troubleshoot on my own in future. It will reduce both of our future workload.
Anyway, hope to buy more theme from you.
Thanks again
Mohammad
Hi Mohammad ,
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Best Regards,
Martin - FieldThemes